Service Depot Repair Supervisor

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Summary

Responsible for overseeing daily operations of the Service Depot Repair team ensuring timely high-quality repair of customer instruments. Plans organizes directs manages and evaluates depot service activities technical support coordination and performance metrics to deliver strong customer outcomes and continuous improvement.

Essential Duties and Responsibilities include the following.

• Plan organize direct and manage daily depot repair activities.
• Manage repair workflow priorities and resource allocation to meet turnaround time and delivery commitments.
• Develop implement and maintain service processes procedures and standards.
• Establish and track key performance indicators (KPIs) such as turnaround time backlog and first-pass yield driving continuous improvement actions.
• Prepare and review reports metrics and systemic issues with Service management.
• Troubleshoot and support resolution of complex technical issues; act as escalation point for technicians and customer concerns.
• Identify and drive corrective actions for recurring issues in collaboration with Engineering Quality and Operations.
• Maintain and build technical product knowledge across the repair team.
• Provide guidance to service personnel in handling difficult or complex repairs and customer issues.
• Identify opportunities to improve service effectiveness and add value to related functions (Sales Manufacturing Engineering).
• Drive process improvements using Lean and continuous improvement methodologies.
• Ensure adherence to safety quality and regulatory requirements.

Supervisory Responsibilities

This position provides direct supervision for depot repair technicians. Carries out responsibilities in accordance with the organizations policies and applicable laws. Responsible for hiring training performance management and development of team members.

Competencies

To perform the job successfully an individual should demonstrate the following competencies:

• Adaptability Analytical Problem Solving and Technical Skills Uses data and experience to resolve complex repair and process issues.
• Project Management / Planning and Organizing Effectively manages workload priorities and team performance.
• Oral Communication Communicates clearly and effectively with team members management and customers.
• Written Communication Provides clear documentation reports and technical communication.
• Teamwork Builds collaboration across functions and supports team success.
• Leadership / Managing Leads motivates and develops team members while driving accountability and performance.
• Professionalism Business Acumen and Judgment Understands business impact of service operations decisions.
• Organizational Support and Ethics Acts with integrity and aligns with company values.
• Interpersonal Skills Works effectively across departments to improve service outcomes.
• Safety and Security Follows safety procedures uses PPE and ensures safe work practices.

Qualifications

Individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelors degree (B.A.) in a related technical field and 37 years of service repair or manufacturing experience; or equivalent combination of education and experience.

• Computer Language and Reasoning Skills: Ability to read analyze and interpret technical documentation procedures and schematics. Ability to communicate effectively and respond to questions from customers and employees. Follows all import/export requirements consulting with facility import/export personnel as required.

Other Skills and Abilities

• Knowledge of ISO and/or AS9100 quality systems
• Working knowledge of Lean Manufacturing Six Sigma or Kaizen
• Familiarity with ERP or service management systems
• Strong troubleshooting and root cause analysis capability

Other Qualifications

• U.S. Person status required for access to controlled technical data
• Ability to travel occasionally (domestic/international)

Salary Range:

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including but not limited to location education/training work experience key skills and type of position.

Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws regulations and ordinances. Background checks may include but are not limited to education verification employment history and verification criminal convictions Motor Vehicle Report (MVR & driving history) reference check credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws.