Enter a job title or keyword

Service Department Scheduling Coordinator

PRAB

Job Location:

Kalamazoo, MI - USA

Monthly Salary: Not provided by the employer

Posted: 23 July 2026 (30+ days ago)

Application Deadline: 20 October 2026

Vacancies: 1 Vacancy

Job Summary

The Service Department Scheduling Coordinators primary responsibilities are to work with internal and external customers to provide our Service Team with accurate information and support to ensure the best customer experience is provided to exceed our customers needs and expectations. This position reports to the Field Service/Customer Service Manager.

Qualifications

Dedication to excellence and quality output
Honest Reliable and irreversible Integrity
Minimum associates degree or equivalent experience (2-5 years) in Customer Service/Support Scheduling
Skilled in Microsoft Office programs excellent written and oral communication is required
Proficient skills in professionally handling service calls and phone support

Responsibilities

The following activities are required in this position:

Promote excellence throughout the department
Communicate professionally with customers and co-workers
Communicate with internal and external customers to find answers and resolutions to customer inquiries or equipment issues. This includes working closely with project managers sales engineering processing accounting shipping and vendors as needed.
Manage Service Schedule for technicians and Installation group working directly with Service Manager
Prepare Service Techs and Installation Team with accurate information and documentation for site visits. Customer Contact Location Job Book
Contact customers for site visit confirmation. Provide appropriate documentation as required by customers for site visits
Coordinate on-site contractor and equipment rentals as necessary to support Service and Installation Visits
Follow-up on parts orders to ensure target delivery dates are met in coordination of Service and Installation visits. This includes working with processing purchasing manufacturing vendors and shipping to meet customer availability and expectations.
Review expense reports and time sheets sign off when Service Manager is unavailable
Order entry for Service labor orders
Order entry for all KMC Global Install & Repair parts and labor orders
Manage JV500
Manage 501 Schedule
Manage Meeting Cycle updates including PRAB/Hapman Install/Startup Schedule
Work with In-House Technical team to manage TUL list
Work with Field Service Manager on Quarterly Warranty Cost Projections for the Service Department
Work with Field Service Manager to build install quotes and send to appropriate persons
Additional Tasks as required