Service & Delivery Technician III (Hybrid)

Service & Delivery Technician III (Hybrid)

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States with over 2200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons Safeway Vons Jewel-Osco Shaws Acme Tom Thumb Randalls United Supermarkets Pavilions Star Market Haggen Carrs Kings Food Markets and Balduccis Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability safety and family well-being our work model Presence with a Purpose offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

As a Hybrid Service & Delivery Technician III you will be supporting our retail stores in and around the cities of Oceanside and San Clemente CA. Our Hybrid Service & Delivery Technician III will repair devices such as Self-Checkouts counter scales check stand scales point-of sale printers Lexmark printers iPads eCommerce picking devices and desktops/laptops. Our Hybrid Service & Delivery Technician III will also assist with deploying new & replacement hardware into the field.

In this role you will visit our retail stores and backstage facilities to address any open IT issues that need on-site assistance as well as support these facilities remotely where possible. There will be times when you will need to support stores further which at times will require overnight stays. You will also be helping with projects ranging from our quarterly IT deployments to remodels that require IT components to get updated and/or re-installed. Role includes up to 75% travel

Main responsibilities

• Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
• Repair all approved standard technology hardware including PC/server hardware network hardware multi-function printers scales iPads eCommerce picking devices self-checkout & point of sale equipment.
• Installation of new hardware and software components which include but not limited to desktops iPads servers UPS battery backups self-checkouts printers scanner scales counter scales and network equipment.
• Provide network and remote connectivity (hardware/software) support.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Travel will be required to store locations for installations at times requiring overnight stays.
• Installation schedules can vary by deployment including some which occur overnight.

What we are searching for

We believe the successful candidate has these qualifications and experience:

• High school graduate AA/AS/BA/BS degree preferred or 3 years technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5 years technical systems and 2 years of technical support experience preferred.
• 2 years retail business experience preferred.
• 2 years experience with retail store systems technology systems and hardware preferred.
• 2 years experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware installation models Windows MS Office and related applications.
• iOS and Android knowledge.
• Self-checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions define problems collect data establish facts and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter-relate.
• Must be able to lift up to 50 pounds of equipment some twisting and turning with equipment installs.
• Must have a good safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Flexibility to work a variety of shifts day evening and overnight in a 24/7 on call support capacity.
• Strong sense of urgency business ethics dependability and follow through.

What is it like at Albertsons

Our 290000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation we are continually enhancing our digital and product offerings making it easy for customers to get what they need wherever they are.

A copy of the full job description can be made available to you.