Enter a job title or keyword
Service Delivery Manager
Job Location:
Job Location:
Princeton, NJ - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Staffworxs we dont just connect talent we power transformation. Headquartered in Frisco TX with teams in Bengaluru and Hyderabad we combine global reach with deep expertise. Our Digital & Data Analytics practice drives growth and innovation for some of the worlds top brands who continue to retain us as their trusted partner. If youre ready to make an impact youre in the right place.
Job Details:
Service Delivery Manager
Location: Princeton NJ (Hybrid 3 days onsite)
Duration: Long-Term Contract
Onsite interview mandate
Role Summary
Gathering and understanding customer requirements/SLAs and communicating to Ratings Services owners in a regular interval
Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
Addressing escalations and improving the services through strategical initiatives
Reviewing planning and communicating projects/services that may impact delivery of services to end users
When necessary assist in capturing right details and actions with proper closure of incidents / problem tasks
Providing periodic major incident metrics reports to the stakeholders
Experience in effective stakeholder management dealing with multiple stakeholders at varied levels of the organization subject matter experts functional leads departmental heads executives
Management of BAU activities changes and project work across global locations related to Rating Services and Corporate Services where applicable.
. The goal would be to have SDM work collaboratively with internal stakeholders customers and our value stream leads.
Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees regardless of race color religion gender sexual orientation national origin age disability or veteran status.
Job Details:
Service Delivery Manager
Location: Princeton NJ (Hybrid 3 days onsite)
Duration: Long-Term Contract
Onsite interview mandate
Role Summary
Gathering and understanding customer requirements/SLAs and communicating to Ratings Services owners in a regular interval
Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
Addressing escalations and improving the services through strategical initiatives
Reviewing planning and communicating projects/services that may impact delivery of services to end users
When necessary assist in capturing right details and actions with proper closure of incidents / problem tasks
Providing periodic major incident metrics reports to the stakeholders
Experience in effective stakeholder management dealing with multiple stakeholders at varied levels of the organization subject matter experts functional leads departmental heads executives
Management of BAU activities changes and project work across global locations related to Rating Services and Corporate Services where applicable.
. The goal would be to have SDM work collaboratively with internal stakeholders customers and our value stream leads.
Staffworxs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees regardless of race color religion gender sexual orientation national origin age disability or veteran status.
Required Experience:
Manager
