Service Delivery Manager

Dear Consultant

I hope you are doing well.

My name is Omkar Nath Sharma and I represent Synchrony Systems Inc. We are currently supporting an implementation partner on a full-time opportunity. Based on your background your experience may align well with this role.

Position Details:

Note:

• This role is not open for C2C/C2H/1099 or any contract arrangements
• This opportunity is available for candidates who can work on a full-time W2 basis without sponsorship.

Job Description

Must Have Technical/Functional Skills:

• We are seeking an experienced Service Delivery Manager in the Banking Financial Services and Insurance (BFSI) domain with at least 3 years in service delivery management within BFSI
• This role needs managing critical systems that support banking operations regulatory compliance and customer-facing platforms while maintaining high availability and resilience standards.

Roles & Responsibilities:

• Oversee end-to-end delivery of infrastructure services including data centers networks cloud platforms End User platform Command Center and security systems.
• Ensure compliance with ITIL processes and BFSI regulatory
• Monitor service performance implement continuous improvement initiatives and maintain high availability for critical banking applications.
• Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
• Lead infrastructure projects such as core upgrades ServiceNow projects desktop upgrades disaster recovery implementations and cloud migrations.
• Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
• Prepare regular performance risk and compliance reports for senior leadership and auditors.
• Preparing Status reporting and dashboards.