Service Delivery Manager

# Service Delivery Manager (Java/.NET)

## Role Summary

We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Java technologies to lead the successful delivery of application development maintenance modernization and support engagements. The ideal candidate should possess a blend of technical expertise project management capabilities stakeholder management skills and experience managing distributed teams.

The SDM will be responsible for ensuring on-time high-quality delivery while maintaining customer satisfaction and continuous improvement across engagements.

## Key Responsibilities

### Delivery Management

* Own end-to-end delivery of projects and programs across development maintenance enhancement and support engagements.
* Ensure delivery commitments are met with respect to scope schedule quality budget and customer expectations.
* Manage project plans milestones dependencies risks assumptions and issues.
* Establish governance mechanisms and conduct regular status reviews with stakeholders.
* Drive adherence to SDLC Agile DevOps and quality assurance processes.

### Stakeholder & Customer Management

* Build and maintain strong relationships with customer leadership business stakeholders and technical teams.
* Act as the primary point of contact for delivery-related discussions and escalations.
* Present project status risks mitigation plans and executive summaries to customer stakeholders.
* Drive customer satisfaction and continuously identify opportunities to improve service delivery.

### Project & Program Management

* Manage multiple projects simultaneously across various technology streams.
* Track project financials effort utilization forecasting and resource allocation.
* Ensure effective change management and scope control.
* Drive successful project initiation planning execution monitoring and closure.

### People Management

* Lead and mentor technical leads developers QA engineers and support teams.
* Manage team performance career development succession planning and employee engagement.
* Facilitate knowledge sharing and continuous learning within teams.

### Technical Leadership

* Leverage prior Java development experience to guide technical discussions and solution decisions.
* Collaborate with architects and engineering teams on technology roadmaps modernization initiatives and best practices.
* Review technical risks and ensure appropriate mitigation strategies are in place.
* Promote adoption of cloud automation DevOps and AI-enabled delivery practices.

### Financial & Operational Management

* Manage revenue forecasting resource utilization and margin targets.
* Ensure compliance with organizational processes and contractual commitments.
* Support pre-sales activities estimation solution reviews and proposal development.

## Required Qualifications

* Bachelors degree in Engineering Computer Science Information Technology or related field.
* 10 years of IT experience with at least 3 years in Delivery Management or Project Management roles.
* Strong technical background in either Java/J2EE or technologies.
* Experience managing Agile and Waterfall projects.
* Proven experience managing customer-facing engagements and distributed teams.
* Strong understanding of SDLC DevOps CI/CD Cloud Platforms (AWS/Azure) and modern software engineering practices.
* Excellent communication presentation negotiation and stakeholder management skills.

## Preferred Qualifications

* PMP PRINCE2 Scrum Master or Agile certifications.
* Experience managing application modernization and cloud migration projects.
* Exposure to AI-assisted software development tools such as GitHub Copilot.
* Experience in Banking Financial Services Insurance Retail or Healthcare domains.

## Key Skills

* Delivery Management
* Project Management
* Program Management
* Stakeholder Management
* Customer Relationship Management
* Resource Management
* Risk & Issue Management
* Agile/Scrum
* Java/J2EE or
* Cloud (AWS/Azure)
* DevOps & CI/CD
* Financial Management & Forecasting
* Team Leadership
* Executive Communication