Service Delivery Management Consultant

Overview:

Employee Benefits Solutions (EBS)leveragesa Service Delivery Management discipline to provide a holistic cross-functional view of how shared services operational work and business commitments intersect to support business outcomes.

As a key contributor within EBS matrix operating model the Service Delivery Management Consultant strengthens operational transparency alignment accountability and risk management across shared service dependencies. This role does not oversee delivery execution or manage partner teams; rather it ensures business priorities operationalrisks dependencies and impacts are visible connected and effectively communicated across EBS and Shared Services.

The consultant partners with EBS Business Strategy Operations and Shared Services leaders tofacilitategovernance improve cross-functional alignment enable informed decision-making and reinforce accountability for shared operational outcomes.

Responsibilitiesinclude but are not limited to:

Operational Governance & Facilitation

• Facilitate operational governance forums (e.g. QBRs) that drive productive discussion decision-making accountability and cross-functional alignment.

• Design and continuously improve governance structures agendas reporting and discussion frameworks.

• Translate complex operational information into concise actionable insights for leadership.

• Ensure governance forumsdriveclear outcomes ownership and follow-through.

• Escalate unresolved risks dependency conflicts or alignment gaps throughappropriate leadershipchannels.

Cross-Functional Alignment & Relationship Management

• Build andmaintainstrong partnerships across EBS and Shared Services (e.g. EBST SBS Marketing and other key partners).

• Facilitate operational readiness and alignment as work transitions from project delivery into ongoing operations.

• Partner withShared Services Leadersfocused on organizational outcomes by aligning priorities surfacing misalignment early and enabling resolution of cross-functional issues.

• Pre-wire discussions andidentifyrisks ahead of governance forums to support productive conversations and decision-making.

• Foster a one team mindset while reinforcing accountability for shared outcomes.

Operational Visibility & Prioritization

• Maintain visibility into cross-functional operational work including run-the-business (RTB) sustainment (KTLO) and operational improvement efforts.

• Develop insight into operational dependencies risks and emerging issuesimpactingEBS outcomes.

• Synthesize information from multiple sources (portfolio management scorecards partner teams etc.) into actionable leadership insights.

• Provide visibility into work demand capacityutilization gaps overlaps and operational tradeoffs.

• Support intake alignment and prioritization discussions for operational work requiring cross-functional coordination.

• Partner with the EBS Project Portfolio Manager and functional leaders toidentifywork requiring cross-functional visibility and alignment.

• Surface tradeoffs constraints and capacity implications to inform prioritization decisions while enabling leadership ownership of decisions.

Performance Value & Cost Transparency

• Integrate operational performance efficiency and cost considerations into governance discussions.

• Ensure operational outcomes value realization measures and success indicators are visible andmonitoredto reinforce accountability for business results.

• Facilitate discussionsregardingservice performance operational efficiency capacityutilization and high-level cost impacts.

• Partner with Finance and Strategy to incorporateappropriate levelsof financial transparency includingeDRIPinsights and related cost considerations.

Governance Evolution & Continuous Improvement

• Identifyopportunities to improve the operational governance model and recommend enhancements.

• Evolve governance processes tools and forums to improve organizational effectiveness and decision-making.

• Support EBS continued maturity in managing operational work aligning across functions and making informed tradeoff decisions.

• Partner with Strategy to ensure alignment between strategicobjectives execution priorities and operational governance practices.

Qualifications:

• Strongsystems-thinking capabilities with the ability to connect complex cross-functional inputs and outcomes.

• Exceptional facilitation communication and stakeholder management skills includingexperienceengaging senior leaders.

• Demonstrated ability to influence without direct authority and drive alignment within a matrixed organization.

• Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable insights.

• Ability tooperateeffectively in ambiguous environments and create structure where needed.

Preferred Qualifications:

• Experience working within orclosely supportingEmployee Benefits Solutions (EBS) Shared Services or similarly matrixed operational environments.

• Knowledge of EBS operational processes governance forums and cross-functional dependencies.

• Experience working across multiple stakeholder groups in a matrixed organization.

• Familiarity with project or program management disciplines without primary responsibility for delivery execution.

• Experience in financial services insurance or related industries.

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. Ifyoureina commutable distance (90minutes)youlljoin us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.