Service Delivery Engineer

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When you join TT you join our global community of visionaries creators and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer healthier and more sustainable world. Simply put we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety transparency collaboration and positive relationships. Our teams are fueled by performance and expertise leading the charge in innovation efficiency and delivering world-class customer service. Be part of the journey.

Introduction

The Service Delivery Engineer supports day-to-day IT service delivery for the Kansas site while also providing remote support to virtual teams as part of a global IT organization.

The Service Delivery Engineer helps employees resolve technology issues supports local IT systems infrastructure and end-user technology and follows established IT processes to deliver reliable customer-focused support.

Key Responsibilities

• Serve as the primary local IT contact for day-to-day support needs including incidents service requests and routine changes.
• Work with regional global and virtual IT teams to troubleshoot issues manage escalations and support timely ticket resolution.
• Support local IT systems and equipment including servers storage telecommunications networking end-user devices and meeting room technology.
• Assist with backup checks and ensure backup media is handled and stored according to company policy.
• Monitor system alerts and service portals document issues and escalate when needed.
• Provide user support and basic guidance for approved applications hardware and IT services.
• Maintain accurate asset records support notes and local IT documentation.
• Create and maintain user accounts permissions and access controls according to Group IT standards.
• Support Microsoft Windows Microsoft 365 Teams and related collaboration tools.
• Follow Group IT policies security requirements audit standards and established support processes.
• Support onsite IT budgeting and expense tracking as needed.
• Take part in IT Projects technology/system enhancements and upgrades when required
• This is an onsite position and may require occasional weekend work averaging one weekend per month for server maintenance or other scheduled tasks.
• Other duties as required and/or assigned.

Core Requirements

• Provides responsive customer-focused IT support.
• Troubleshoots hardware software network and system issues.
• Solves problems using sound judgment and practical solutions.
• Communicates effectively with technical and non-technical users.
• Collaborates with local regional and global IT teams.
• Prioritizes work and manages multiple support requests.
• Takes ownership and follows through on commitments.
• Adapts to changing technologies and business needs.
• Maintains accurate documentation and IT asset records.
• Pursues continuous learning and process improvement.
• Performs the essential functions of the position with or without reasonable accommodation (ADA).

Desireable Skills and Experience

• Associate degree in Information Technology Information Systems or related field; equivalent experience may be considered.
• Two years of experience in IT support help desk desktop support or a similar technical support role preferred.
• Experience supporting Microsoft Windows Microsoft 365 Teams and Active Directory.
• Working knowledge of desktop hardware networking server and storage technologies.
• Experience with Windows Server Nutanix backup solutions (e.g. HYCU or Backup Exec) VoIP conferencing technologies and ITIL service management principles preferred.
• Strong troubleshooting customer service communication and organizational skills.
• Ability to manage multiple priorities while delivering responsive customer support.
• This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen U.S. Permanent Resident (i.e. Green Card Holder) Political Asylee or Refugee.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe so we welcome applications from everyone to celebrate a diverse mix of experiences backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business that will welcome and support you from your initial application to wherever your career takes you! Please get in touch if youd like to discuss any reasonable adjustments to your application in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected wed love to hear from you.

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TT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.