Service Delivery Engineer III

Do you have a passion for helping people and troubleshooting IT problems Are you looking for a place where you can develop your skills and work with a group smart talented and fun colleagues ITPartners is looking for a Service Delivery Engineer III to work with our existing and potential partners on front-line IT issues.

Who We Are
ITPartners is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For ITPartners has rapidly grown thanks toour core values of Do Great Work Make It Fun and Think Big. These values have helped us foster a work environment that is supportive goal-oriented and just plain fun.

Who You Are

The Service Delivery Engineer III is an experienced help desk technician with strong troubleshooting abilities and an excellent ability to build rapport with partners and colleagues alike. This position serves as a point of escalation and a catalyst for internal improvement projects.

Based in the Minnesota area this role follows ahybrid schedule of four days onsite and one day remote each week with some onsite responsibilities including Partner support hardware installations deployments and other technical needs as required.

What You Will Do

• Provide backup basic and advanced level IT tech support to our partners through overflow phone calls and tickets.
• Serve as a point of escalation for level I and level II engineers
• Own key areas within ITPartners and be responsible for their success such as backup & disaster recovery security or other key areas where your skillset shines
• Monitor the progress of tickets and key Service Delivery metrics
• Thoroughly document issues and communicate with the team
• Setup hardware for installation
• Provide best practices in your areas of expertise
• Work with vendors to resolve partner issues
• Use your knowledge and expertise to continually improve processes and customer support

Your Skills and Background:

• Associates or bachelors degree in computer science or related field (preferred)
• 5 years in a help desk IT engineer or similar role
• Advanced experience with Microsoft 365
• Experienced with ticketing software
• Familiar with remote monitoring software
• Familiar with troubleshooting common business software networking servers backup and hardware issues
• A Network Security Certifications and at least one M365 certification (preferred)
• Excellent written and spoken communication skills
• Patience to deal with difficult people and situations
• Motivated to learn and adapt to areas you may be unfamiliar with
• Current drivers license and access to a vehicle to be used for scheduled and emergency onsite appointments
  

Benefits of Working at ITPartners

• 99% fully paid for healthcare coverage for the employee
• Health premiums subsidized for family
• Optional Subsidized Dental & Vision Insurance
• Life Insurance & AD&D
• Maternity & Paternity Leave (Including foster and adoption)
• Virtually unlimited paid time off
• A focus on personal growth
• A fun work environment with bonuses and company events

Our mission at ITPartners is to positively impact people. We accomplish it is through building and nurturing the best team possible the best partners and giving back to our community. To learn more about us check out our website at or connect with us on LinkedIn at This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Equal Opportunity Employer:

ITPartners is an Equal Opportunity Employer who will not discriminate against any employee or job applicant because of race color religion national origin sex disability or age.

One Last Thing:

Instead of a cover letter please record a 1-2 minute video of yourself via YouTube or Vimeo to Danny at introducing us to you and why you would be a good fit this will fast-track our response to you.

Required Experience:

Senior IC