Service Delivery Director (TX DIR)

Peraton is seeking an experiencedService Delivery Directorto provide overall leadership and accountability for the delivery of all contract requirements across the Texas Private Cloud environment.

Per the Draft RFODIR-CPO-STS-603 the Service Delivery Director shall be afull-time employee of the Successful Respondent with overall responsibility for delivery of the Successful Respondents requirements.

The Service Delivery Director will provide operational leadership across all service towers directly oversee key Service Delivery Managers (SDMs) manage service-level performance lead Severity 1 and Severity 2 escalation management and coordinate closely with the Account Director on customer satisfaction and the DIR relationship.

Candidates must reside in or be willing to relocate to the Austin TX metropolitan area. San Angelo TX may apply based on assignment. Candidates must be local to the applicable area or willing and able to relocate.

This position covers both theAustin Data Center (ADC)andSan Angelo Data Center (SDC).

Key Responsibilities:

• Assumeoverall responsibility for delivery of all contract requirements across all service towers.
• Provide direct oversight of:
• Private Cloud Service Delivery Manager (SDM)
• Mainframe Service Delivery Manager (SDM)
• Facility Management Service Delivery Manager (SDM)
• Data Center Network Service Delivery Manager (SDM)
• Manage and driveSLA performance across all service tiers ranging from:
• Premier Plus 99.95%
• ThroughRemote Standard 99.00%
• Provideescalation management for all Severity 1 and Severity 2 incidents.
• Coordinate with theAccount Directoron customer satisfaction and DIR relationship management.
• ProvideITIL-based service management process oversight across all service towers.
• Drive operational consistency accountability and performance across the multi-tower service delivery organization.
• Ensure service delivery activities remain aligned with contractual requirements service levels and customer expectations.
• Lead operational coordination across the Austin Data Center and San Angelo Data Center as applicable.

Required Qualifications:

• 16 years of experience may have management experience.
• 10 years of IT managed services operations leadership at scale including experience with environments/contracts valued at$50M per year.
• Demonstrated experience managingmulti-tower data center services including:
• Compute
• Storage
• Network
• Facilities
• Mainframe
• Priorstate or federal government IT managed services delivery experience.
• Strong knowledge and demonstrated application of theITIL service management framework.
• Experience operating withinMSI/multi-vendor government IT environments.
• Demonstrated people leadership experience managinglarge geographically distributed teams.
• Proven ability to manage complex service delivery organizations and multiple service towers simultaneously.
• Strong incident escalation SLA operational performance and customer-service management experience.
• Ability to work effectively with senior government stakeholders internal executives service delivery leaders and multi-vendor partners.
• Must be a US Citizen

Preferred Qualifications:

• ITIL v4 Managing Professional or equivalent preferred
• PMP preferred

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.