Service Delivery Coordinator

• Competitive salary
• Free food & snacks
• Paid time off

• Respond to and fulfill incoming customer requests
• Reach out to customers as needed to gather additional information to provide instructional information for repairs and to reschedule as needed
• Collaborate with sales technicians and support center to ensure repair work orders are scoped accurately

• Create and distribute estimates based on sales and customer requests
• Visit customer sites to walk units when requested
• Utilize data and reports to support the sales channel

• Provide insurance and compliance documents to ensure our records are current with all customers
• Update systems to ensure customer data is always current and accurate
• Support office and team functions and activities

• Proven success in exceeding customer expectations
• Excellent communication and collaboration skills
• Highly organized
• Proficient with Microsoft Office Suite
• Professional caring and service-minded
• Licensed to operate a passenger car and have a clean driving record
• Excitement and energy to support a busy team with compassion and leadership

• 5-10 years administrative and/or office support experience

• Competitive salary
• Paid holidays and time off
• Usage of company car or mileage reimbursement when needed
• Company-provided mobile phone for job duties
• Monthly wellness stipend

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors Countertops Bathtubs Cabinets Appliances Furniture Elevator Panels Almost Everything!. We pride ourselves in our ability to provide incredibly fast service while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Ourmissionis to develop outstanding teams by investing in strong relationships. Together we work to solve our customers problems by reducing the waste of time moneyand materials which end up inlandfills.

To establishandlead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitanareaandfor our brand to be synonymous with spot repair among all facilitiesandmaintenance management.

Serve Others

• Put Relationships First
• No Jerks
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Surface Experts Corporate.