Service Delivery Business Analyst (807381)

Established in 1994 Nite Lines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. Were a dynamic and growing health care organization offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team where integrity respect accountability and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your lifes best work.

GA DBHDD Service Delivery Business Analyst (807381)

Pay rate : $28.66 per hour

Temp ( 6 months)

Job location: 200 Piedmont Avenue S.E. West Tower 6th Floor Atlanta GA 30334

Hours: 8 hours daily/5 days weekly ( Hybrid position)

Must be LOCAL to METRO ATLANTA

Position Summary

The Service Delivery Business Analyst is responsible for analyzing business operations developing process improvements maintaining operational governance managing reporting and metrics conducting inventory and billing reconciliations and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations vendors and technical teams to improve service delivery and operational efficiency.

Key Responsibilities

Business Analysis

• Conduct enterprise-wide business analysis for Telecommunications and Network Services.
• Identify operational inefficiencies and recommend improvements.
• Gather document and analyze business requirements.
• Develop recommendations for service optimization.

Process Engineering & Governance

• Develop and document operational procedures and standards.
• Create and maintain process workflows and service delivery documentation.
• Establish governance controls and compliance measures.
• Monitor adherence to operational processes

Inventory & Financial Reconciliation

• Reconcile telecommunications and data service inventories against vendor billing.
• Identify unused services and recommend cost-saving opportunities.
• Validate asset inventories against asset management systems.

• Support invoice auditing and billing accuracy initiatives.

Reporting & Analytics

• Develop centralized reporting for:
  • Service Catalog Requests
  • Incident Management
  • Project Metrics
  • Asset Inventories
  • Telecommunications Usage
  • Vendor Performance
• Create dashboards and executive-level reports.
• Analyze trends and provide recommendations.

Quality Assurance

• Develop and manage quality assurance programs.
• Monitor operational performance metrics.
• Identify service improvement opportunities.
• Conduct process compliance reviews.

Issue Management

• Collect consolidate and manage operational issues.
• Facilitate issue resolution with vendors and internal stakeholders.
• Track corrective actions and follow-up activities.
• Maintain issue and risk registers.

Continuous Improvement

• Assist with process improvement initiatives.
• Develop operational efficiencies and automation opportunities.
• Support organizational change management activities.

Qualifications

• Bachelors degree in business administration Information Systems Information Technology or related field.
• 5 years of business analysis process improvement or operational management experience.
• Experience with telecommunications networking or IT service management.
• Strong reporting analytics and process documentation skills.
• Experience with ServiceNow asset management and vendor billing analysis.