Service Customer Coordinator

MERCEDES BENZ OF SCARBOROUGH a fast-growing Fortune 500 company is seeking a SERVICE COORDINATOR who will answer customer inquiries via phone and be responsible in working closely with our dealerships to increase the effectiveness of Group 1s service operations and provide a world class customer experience to a variety of customers

In addition to competitive pay we offer our associates the following benefits:

• Benefits package includes: Paid vacation Employee Stock Purchase 401k Plan with match employee purchase plan for new vehicles medical dental vision and onsite work out center.
• Professional work environment with job training and advancement opportunities
• Performance bonuses

• Provide world-class service in every interaction for optimal call center performance and customer satisfaction.
• Identify service opportunities for every customer to increase dealership profitability and service-drive traffic.
• Provide detailed information for each service appointment to the dealerships.
• Accurately advise customers on importance of routine maintenance and any recalls.
• Quote pricing on factory recommended services to provide customers with estimated repair costs.
• Follow up on all inquiries to keep customers and dealerships pleased.
• Handle status inquiries and notify service advisors or other dealership personnel regarding progress for customer vehicles.
• Log all calls using appropriate codes rendered through approved CRM/call-tracking system.
• Demonstrate a detailed understanding of products services and pricing for all domestic foreign and luxury brands within Group 1s dealership network

• High School diploma college degree is a plus
• Two or more years of customer service
• Excellent communication skills strong writing skills
• Computer proficient in MS Office and other common desktop software applications
• Must perform effectively in a fast-paced high-volume call center environment dealing with various degrees of customer stress.
• Negotiation skills and the ability to secure appointments.
• Strong work ethic and attention to details with customer appointments.
• Great social skills to resolve issues between customers and dealerships.
• General understanding of call center performance metrics with knowledge of ADP Xtime dealer-management systems and automotive retail operations is preferred.

Compensation: $21.00 per hour

*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.