Service Crew

While working in the field this position records and resolves customer service complaintsregardingwindows and doors. The Field Service Technicianattemptsto meet and exceed the customersexpectationsin the repair of windows and doors.

ESSENTIAL FUNCTIONS

• Comply withWestlakeSafety Policies.

• Regular attendancetimelinessand scheduling flexibility.

• Provide safety leadership in promoting and creating azero-injurysafety culture.

• Perform service at customer facilitiesin accordance withcompany policies and procedures.

• Provide service and customer support during field visits or dispatches.

• Tie workflow to schedule.

• Manage all on-site installation repair maintenanceand test tasks.

• Diagnose errors or technical problems anddetermineproper solutions.

• Producetimelyand detailed service reports.

• Document processes.

• Operatecompanyvehiclessafelyand use field automation systems.

• Follow all companys filed procedures and protocols.

• Cooperate withthetechnical team and share information across the organization.

• Comprehend customer requirements and makeappropriate recommendations/briefings.

• Build positive relationships with customers.

• Other Duties and responsibilities assigned by the supervisor.

KNOWLEDGESKILLSANDABILITIES

The employee should hold the following abilities:

• Familiarity with sourcing and vendor management and relevant software.

• Understanding ofmarket dynamics and sound business judgment.

• Comfortable with figures and in collecting analyzingand interpreting data.

• Must be able to work well in a team environment.

• Mustpossessstrong communicationand organizational skills.

• Ability to work well with people at all levels and motivate the warehouse associates.

• Must have strong leadership skills andabilityto professionally lead associates by example.

• Ability to change or adaptworkpractices priorities or procedures.

• Ability to think and take constructive action in work-related matters.

• Must have the ability to multi-task.

• Must be able to work independently and use good judgment.

• Ability tomaintainattention to detail.

• Possess skills to communicate ideas and instructions clearly and concisely and be able to coordinate effectively withmanagementand customers.

• Be highly motivated and able to work solo or in group/team settings.

• Ability to test repairand serviceproductsas necessary.

• Ability to add subtract multiplyand divide in all units of measure using whole numbers fractions and decimals. Must be able to read and understand the U.S. measurement system to a 1/32 of an inch.

• Have good hand dexterity.

• Be capable of climbing ladders and/or staging and works in heights that may exceed 25 feet for extended periods of time.

• Ability to work flexible shifts and to adapt to changing work schedules.

• Familiarity with mobile tools and applications.

EDUCATIONAND/OR EXPERIENCE

The employee should have the following:

• Proven field service experience.

• Computer and software experience.

• Must have great organizationcommunicationsand time management skills.

• Must have a high school diploma or equivalent.

• Possesses a Class C Drivers license has a safe driving record andcomplies withevery applicable state and federal lawpertaining todriving.

• Clean driving record.

• Must have a solid understanding of manufacturing knowledge and practices and be able to adjust according to priorities.

ESSENTIAL PHYSICAL REQUIREMENTS/WORKENVIRONMENT

The employee shouldpossessthe ability to:

• Prolong sitting or instationaryposition.

• Wear allthe requiredpersonal protective equipment (hearingvisionand hardhat protection).

• Ability to move or traverse about the facilities.

• Must be able to ascend/descend stairs or ladders.

• Ability to work around dust chemicals and other substances and in various environmental conditions.

• Exposure to external and internal temperature fluctuations.

• Exposure to sounds or noiselevelsmay beuncomfortable.

• Ability to stand for up to 12 hours performing shift work or in a stationary position.

• Perform repetitive movements.

• Bend or twist.

• Wear allthe requiredpersonal protective equipment.

• Workatconstant noise levels above 85decibels.

• Handlecontrolor feel objectstoolsor controls.

• Able to lift/move up to 50 pounds.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.Employee(s) willbe requiredto follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.All duties and responsibilities are essentialjobfunctions and requirements and are subject topossible modificationtoreasonably accommodateindividuals with disabilities.To perform this job successfully theincumbents(s)willpossessthe skills aptitudes and abilities to perform each duty proficiently.Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.The requirements listed in this document are the minimum levels of knowledgeskillsand abilities.