Service Coordinator
Job Location:
Job Location:
Newark, DE - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
SERVICE COORDINATOR
ABOUT ORR
ORR Protection is a national leader in fire and life safety delivering intelligent lifecycle-driven solutions that protect people property and business more than 75 yearswevebuilt our reputation by serving organizations in mission-critical environmentswhere performance matters and reliabilityisessential. As a third-generation family-owned company weremaingrounded in strong relationships a commitment to doing the right thing and a deep sense of responsibility to our customers and our people.
Today ORR supports associates and customers across all 50 states combining nationalexpertisewith a culture rooted in safety respect and you join ORRyourepart of a team dedicated to protecting what matters mostwhile building a career you can be proud of. Learn more about our company culturehere.
JOB SUMMARY
ORRs Service Coordinators work closely with customers subcontractors field operations and internal account managers to schedule and dispatch routine service emergency calls and repair work. They ensure jobs are completed on time meet Service Level Agreements (SLAs) and are scheduled as efficiently and profitably as possible.
- Create and Edit Field Orders in ERP system.
- Audit Validity of Field Orders in ERP
- Dispatch Field Orders
- Schedule Subcontractors
- Cut Subcontractor Purchase order (PO)
- Work with Field Operations to Create Profit Driven Routine Service Schedules that meet Service Due Dates and Customer SLAs
- Achieve Monthly On-Time Completion targets (to be defined)
- Confirm and coordinate Routine Service Schedules with Customer Service Account Team Subcontractor and Field Operations.
- Maintain accurate Field Order Statuses
- Work with Field Ops to Create and Obtain Profit Driven Schedules for Scheduled Repairs that meet Due Dates and Customer SLAs
- Dispatch Confirm and Coordinate Scheduled Repairs with Customer Subcontractor Service Account Team and Field Operations
- Take Emergency Service Call Requests via Phone Email Text (Instant Message) IM or Portal from Customer 3rd Party Account Team or Others
- Dispatch Confirm and Coordinate Emergency Service with Customer Subcontractor Service Account Team and Field Operations
- Achieve Daily Weekly or Per Tech revenue targets (to be defined)
- Create Sales Order in ERP
- Confirm Quote function in ERP for Emergency Service
- Accurately enter Data into ERP or other Systems
- Respond promptly to Customer needs via email phone text IM or Portal
- Maintain communication with customer or Account Team until resolution or hand off
- Customer Portal Entry
- Coordinate with Project and Project Management teams to ensure adequate appropriate and efficient use of resources
- Respond to enter manage and maintain scheduled activities in ERP
- Assist with Subcontractor scheduling or escalation as needed
- Participate in internal and Customer meetings as required
- Conform to company quality system
QUALIFICATIONS
- Customer Service experience or demonstrated proficiency
- Analytical thinker
- Ability to excel in collaborative environments
- Ability to work independently
- Goal Oriented
- Can make data driven decisions quickly
- Understanding of spreadsheets and basic filters formulas and functions
- Ability to excel in high pace environments
- Data Entry Skills
EDUCATION and/or EXPERIENCE
- HIgh School Diploma or Equivalent
- Experience in customer service dispatch or general business administration preferred
- Microsoft Office Products
- Intermediate level user of Excel or equivalent
WORK ENVIRONMENT
Full time work-from-home setting.
Occasional travel for meetings or events may be required.
- All associates are required to pass a drug screen background check a
ONCE YOU JOIN OUR TEAM YOULL GET TO ENJOY:
- Working for a company where the associates are viewed as the companys greatest asset.
- Being part of something you can be proud of making a difference in the health and wellness of people and our planet.
- A growing company with a first class reputation in our respective industries.
- A culture that is fun family oriented and entrepreneurial.
- A company that offers a focus on work life balance and encouragement to make a big impact.
- A caring group of associates with a commitment to make the communities we work in better for all.
- Excellent benefits including 401(K) health life dental tuition reimbursement and numerous perks such as training and development
Equal Opportunity Employer / Vet / Disabled
Required Experience:
IC
About Company
ORR Protection has over 45 years of experience designing, inspecting and maintaining mission critical fire alarm, detection, and waterless suppression systems for businesses across the U.S.
