Service Coordinator

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

About this role

The role supports service operations by coordinating daily technician schedules dispatching work orders and prioritizing repairs to ensure efficient field operations. The ideal candidate communicates effectively with customers and field teams manages scheduling and routing to meet job requirements and assists in tracking technician productivity. This position requires strong organizational skills attention to detail and the ability to adapt in a fast-paced while collaborating closely with service leadership to maintain smooth and timely service delivery.

Key Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated.

• Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements.

• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule.

• Proactively distribute work orders for jobs daily.

• Adhere to scheduling guidelines and work order priority to manage schedule.

• Assist with the management and recording of non-productive technician time.

• Create accurate AIA invoices or service billings monthly per customer invoicing schedules and/or requirements and upload as required to third party systems.

• Work with customers and collections/cash applications department for collecting payments cash application support unapplied cash cleanup and resolving disputes.

• Work closely with internal staff to resolve any project related issues and concerns.

• Assist in subcontractor communication to include resolution of open payables issues

• Assist in ad-hoc/non-standard SOV creation as needed.

• Work under moderate supervision to support operational sales and customer specific nuances for compliance and support.

• Office phone support for Service-related communication.

Required Qualifications

• High School diploma or GED

• 2 years of work experience in supporting field operations or service teams.

Preferred Qualifications

• HVAC industry experience.

• Service dispatch experience.

• Salesforce Microsoft Dynamics (MSD) SAP and Ariba experience.

• Able to build strong relationships across functions.

• Ability to work and adapt in a dynamic evolving work environment.

• Knowledge and experience in Microsoft Office Suite (Word Excel etc.).

• Excellent verbal and written communication skills.

• Strong organizational skills.

• Excellent attention to detail and accuracy.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Job Applicants Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.