Service Coordinator Dispatcher

Service Coordinator Dispatcher

Why Waibel

As a seven-time Best Places to Work winner Waibel Energy Systems is driven by our purpose of Making a Difference. We strive to be at the forefront of innovation and excellence ensuring that our clients buildings are not just structures but thriving businesses facilities and institutions. Our Mission to Do Whats Right underscores our commitment to integrity ethical behavior and making decisions that are in the best interest of our clients associates and communities.

POSITION DESCRIPTION

Service Coordinators schedule and dispatch technicians. Their work is critical to keep the business running. Associates in this role must be able to exercise independent judgment and discretion. Responsibilities include but are not limited to scheduling service installations repairs maintenance coordinating scheduling of projects etc. They regularly communicate with service technicians customers and account managers. They also invoice customers review all purchase orders and create track and process invoices. Additionally they compile statistics and report on project status and progress.

EDUCATION AND EXPERIENCE

• A High School Diploma or equivalent is required
• Call Center/Dispatching knowledge especially in the service industry is preferred
• Proficient in Microsoft Outlook Word and Excel

KNOWLEDGE SKILLS AND ABILITIES

• Strong analytical skills and attention to detail are essential
• Excellent verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Promote and maintain a TEAM atmosphere
• Deadline-oriented time management and people skills
• Ability to work independently with little supervision
• Good organizational skills follow-through and solid decision-making skills

JOB DUTIES AND RESPONSIBILITIES

• Monitor personnel or equipment locations and utilization to coordinate service and schedules
• Oversee all communications within specifically assigned territories
• Handle customer calls and complaints for service-related issues
• Record and maintain files or records of customer requests work or services performed charges expenses inventory or other dispatch information
• Relay work orders messages or information to or from work crews supervisors or field inspectors
• Schedule or dispatch workers work crews equipment or service vehicles to appropriate locations according to customer requests specifications or needs
• Prepare daily work and run schedules
• Consult with customers or supervising personnel to address questions problems or requests for service or equipment
• Receive prepare and follow up on work orders
• Determine types or amounts of equipment vehicles materials or personnel required according to work orders or specifications
• Participate in meetings and training as assigned for the purpose of obtaining information related to the company or to performing/improving job knowledge and performance

SPECIAL JOB AND PHYSICAL REQUIREMENTS

• Must be able to pass a background check and drug screen
• May sit or stand for prolonged periods
• Ability to work 8 hours within the times of 7:30 am to 5:00 pm
• Clear verbal and written communication skills
• Occasionally lift 5-10 pounds
• May require occasional travel to job sites or to attend training conferences or workshops

BENEFITS

• Medical with competitive rates and deductible reimbursement
• Paid Dental/Vision
• Paid Vacation starting at 10 days per year
• 8 Paid Sick Days per year
• 8 Hours of Paid Volunteer time off per year
• Paid Basic Life Insurance
• 401k Match and Profit Share
• Technical and Leadership Training Opportunities
• Voluntary Life Insurance
• Voluntary Short- and Long-Term Disability
• Voluntary Accident and Critical Illness Insurance

Join Our Growing Team Today!

Waibel Energy Systems Leading the Way to Make Building Work Better Together.

Required Experience:

Manager