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Service Coordinator
Job Location:
Job Location:
Defiance, OH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Mission-Driven Team as a Service Coordinator
Defiance & Napoleon Ohio Full-Time Non-Exempt $45000
About Us
The Area Office on Aging of Northwestern Ohio (AOoA) is dedicated to helping older adults and individuals with disabilities remain healthy independent and living in their homes and communities. Serving thousands of individuals annually our team is committed to delivering compassionate person-centered support across our region.
We partner with community organizations and operate locations in Toledo Napoleon and Sandusky to ensure accessible high-quality services.
Position Overview
The Service Coordinator is responsible for supporting residents at Island Parkway Manor (Defiance) and Riverview Terrace (Napoleon) by coordinating supportive services promoting wellness and enhancing quality of life. This role focuses on connecting individuals to community resources while fostering a safe engaged and supportive living environment.
What Youll Do
- Act as a liaison between residents staff and external service providers
- Advocate for residents while maintaining professional boundaries
- Assist residents in accessing medical social and financial resources
- Provide referrals to community-based programs and services
- Plan and facilitate recreational educational and wellness activities
- Promote community engagement and resident participation
- Maintain ongoing communication with residents and support systems
- Coordinate with property management on tenancy-related concerns (excluding protected health information)
- Maintain accurate and timely resident records and service documentation
- Manage program calendars and submit required reports on time
- Ensure confidentiality and compliance with HIPAA standards
- Promote excellent customer service and positive resident relations
Qualifications
- Bachelors degree in Social Work Gerontology or related field preferred
- Experience in service coordination social services or property management
- Strong communication and interpersonal skills
- Ability to build trust and demonstrate empathy with seniors and individuals with disabilities
- Strong organizational and time management skills
Requirements
- Ability to travel between Defiance and Napoleon locations
- Valid drivers license reliable transportation and auto insurance
- Ability to manage multiple priorities and meet deadlines
- Ability to maintain accurate documentation and records
- Adhere to HIPAA and AOoA confidentiality standards
Work Environment
This position is based within residential apartment communities with a combination of office work and on-site resident interaction. Regular use of a computer is required along with occasional movement throughout the property and interaction with residents.
Benefits
- Medical Dental and Vision Insurance
- Company-Sponsored Life Insurance
- 403(b) Retirement Plan with Match
- Paid Time Off & Personal Time
- Continuing Education & Certification Support
- Short- and Long-Term Disability
- Employee Referral Bonus
Additional Information
Hiring is contingent upon successful completion of a background check and reference check. AOoA is a drug-free workplace. Employment is contingent upon funding availability.
Equal Opportunity Employer
AOoA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected characteristics.
Required Experience:
IC
