Service Coordinator

John W. Danforth Company one of the largest mechanical contractors in the Northeast is growing! We believe our people are our greatest asset and invest in training career development employee engagement and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC plumbing refrigeration advanced technology manufacturing process piping fabrication mission-critical environments and energy performance projects backed by comprehensive service maintenance and repair.

As a Service Coordinator at John W. Danforth Company you will play a key role in supporting our service team and delivering an exceptional customer experience. You will serve as a central point of coordination for service operations by dispatching technicians managing customer billing and providing administrative support to ensure efficient day-to-day operations.

Coordinate and dispatch service technicians to ensure timely and efficient response to customer needs.
Support service operations by maintaining schedules documentation and technician communication.
Process and ensure accurate timely customer billing for service work orders and projects.
Maintain clear and professional communication with customers technicians and internal stakeholders.
Keep internal and external stakeholders informed of schedules challenges and operational updates.
Coordinate vehicle and tool maintenance activities including scheduling repairs and ensuring availability of spare vehicles.
Assist with payroll coordination and administrative support functions.
Support special projects and process improvement initiatives to enhance operational efficiency.
Collaborate effectively with service team members to streamline operations and improve service delivery.

2-3 years of billing dispatch customer service or related experience preferred. Experience within a service-related industry is a plus.
Associate degree preferred; equivalent education and relevant work experience will be considered.
Strong organizational skills with exceptional attention to detail.
Proficiency with Microsoft Office applications including Outlook Word and Excel.
Experience with Microsoft Dynamics GP or similar ERP systems is preferred.
Excellent verbal and written communication skills.
Strong customer service orientation and ability to build positive relationships.
Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
Demonstrates professionalism integrity and a positive attitude.

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Compensation Range: $60000-$70000

Other Compensation: Bonus eligible

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan and an employee assistance program.