Service Concierge – Tustin Mazda | Patterson Auto Group

Patterson Auto Group is seeking an enthusiastic customer-focused Service Concierge to join our award-winning team at Tustin Mazda.

This opportunity is available because a valued team member recently relocated out of the area creating a rare opening within one of the most respected automotive organizations in California.

Patterson Auto Group has been recognized as an Orange County Top Workplace for 15 consecutive years and Tustin Mazda is a 22-time Presidents Award-winning dealership. We are proud to be the only Mazda dealership in California recognized for excellence in both sales performance and customer satisfaction at this level.

This is more than a jobit is an opportunity to build a long-term career with a company that promotes from within and invests heavily in employee growth and development.

This position is ideal for hospitality professionals seeking a career change that offers better hours greater income potential professional growth and a consistent Monday-Friday schedule.

$20.00 - $25.00 per hour commensurate with experience
Monthly bonus opportunities based on department customer satisfaction performance
Medical dental and vision insurance
401(k) retirement plan
Paid vacation and holidays
Employee discounts
Ongoing training and career development
Advancement opportunities within Patterson Auto Group

Monday through Friday schedule
Enjoy evenings with family and friends
No late-night retail hours
Consistent full-time schedule
Work in a professional customer-focused environment
Clear path toward advancement into a Service Advisor role

As a Service Concierge you will be the first point of contact for guests visiting our busy service department. You will help create a welcoming and professional experience while supporting one of the highest-performing service teams in the region.

Your ability to communicate effectively solve problems and deliver outstanding customer service will play a vital role in our guests experience.

Welcome and assist service guests upon arrival
Help coordinate vehicle check-in and service appointments
Direct guests to the appropriate Service Advisor
Support customer communication throughout the service process
Assist with guest needs and service drive operations
Maintain a positive and professional atmosphere
Support Service Advisors and management with daily operations
Contribute to exceptional customer satisfaction results

We are looking for someone who genuinely enjoys helping people and creating great customer experiences.

Candidates with experience in the following industries are encouraged to apply:

Restaurant and hospitality
Fine dining
Hotel and resort operations
Retail customer service
Guest services
Concierge services
Front desk operations

If youve worked evenings weekends and holidays in hospitality and are looking for a professional career with a better schedule and long-term growth opportunities this may be the perfect fit.

This position serves as one of the primary entry points into our Service Advisor development path.

Youll work directly alongside experienced Service Advisors gaining valuable knowledge of customer relations dealership operations and automotive service processes. Many of our most successful advisors started in customer-facing support roles similar to this one.

For motivated individuals this role can lead to advancement into a Service Advisor positionone of the most respected and rewarding career opportunities within our organization.

Customer service experience preferred
Hospitality or restaurant experience highly valued
Strong communication skills
Positive attitude and professional appearance
Dependable and punctual
Ability to multitask in a fast-paced environment
Team-oriented mindset
Basic computer skills
Automotive experience is helpful but not required

At Tustin Mazda and Patterson Auto Group we believe great careers are built through training mentorship and opportunity. We are looking for someone who wants to grow with us and become part of a culture focused on customer satisfaction employee development and long-term success.

If youre ready to build a careernot just find a jobwed love to meet you.