At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.
We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.
The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients answering phones directing client inquiries and scheduling appointments. This is an excellent opportunity to gain experience learn and develop your career within the automotive industry.
The Role:
Provides a world-class customer experience to all Lucid clients both internal and external
Coordinate and schedule client appointments determined by service center capacity turnaround time and priority levels
Manage open service tasks and due bills ensuring timely follow-up and resolution Proactively contact customers to verify their concerns schedule appointments and meticulously log all activities in the system to maintain accurate records
Manage and facilitate loaner agreements coordinating rental vehicle requests for customers as needed including arranging Lyft rides for customer convenience
Generate Work Order Pre-writes in the system capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs completing intake forms taking photographs and reporting any damages found
Consistent with customer communication regarding follow up calls responsiveness and availability
Willing to be trained on basic understanding of components technologies and terminologies of Lucid vehicles
Manages a monthly budget and oversees the ordering of supplies and refreshments.
Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.
Perform valet duties as needed
Other duties as assigned
Qualifications:
18 years of age or older
Demonstrated excellence in customer service
A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
Excellent written and verbal communication skills
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Full-time including weekends or extended hours during busy periods
Willingness to complete Lucid provided CPR training post hire
Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire
Preferred Qualifications:
Experience in luxury retail
Experience in automotive
Knowledge of HV systems LV systems and EV powertrains
Start-up experience and related fast-paced environments
At Lucid we dont just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under applicable State or Federal laws and regulations.
Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions including job-related knowledge; skillset; experience education and training; certifications; and other relevant business and organizational factors.
Base Pay Range (hourly)
$17 - $24 USD
Compensation & Benefits:Lucid offers a comprehensive and competitivebenefits packageincluding medical dental and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards if applicable aredeterminedbased on individual performance role scope market considerations and overall company resultsin accordance withthe terms of the applicable plans.
Equal Opportunity: At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race color national or ethnic origin age religion disability sexual orientation gender gender identity or expression marital status or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process please contact us atTA-Operations <@> .This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment all applications must be submitted through the Lucid Motors Careers website.
Candidate Data Privacy: Bysubmittingyour application you understand and agree that your personal data will be processedin accordance withourCandidate Privacy Notice.
To all recruitment agencies:Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
About LucidAt Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That ...
About Lucid
At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.
We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.
The Service Concierge position directly interfaces with service center clients as an integral part of the customer experience. This position is responsible for varied duties in the service center such as greeting clients answering phones directing client inquiries and scheduling appointments. This is an excellent opportunity to gain experience learn and develop your career within the automotive industry.
The Role:
Provides a world-class customer experience to all Lucid clients both internal and external
Coordinate and schedule client appointments determined by service center capacity turnaround time and priority levels
Manage open service tasks and due bills ensuring timely follow-up and resolution Proactively contact customers to verify their concerns schedule appointments and meticulously log all activities in the system to maintain accurate records
Manage and facilitate loaner agreements coordinating rental vehicle requests for customers as needed including arranging Lyft rides for customer convenience
Generate Work Order Pre-writes in the system capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed
Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs completing intake forms taking photographs and reporting any damages found
Consistent with customer communication regarding follow up calls responsiveness and availability
Willing to be trained on basic understanding of components technologies and terminologies of Lucid vehicles
Manages a monthly budget and oversees the ordering of supplies and refreshments.
Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.
Perform valet duties as needed
Other duties as assigned
Qualifications:
18 years of age or older
Demonstrated excellence in customer service
A capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
Excellent written and verbal communication skills
Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Full-time including weekends or extended hours during busy periods
Willingness to complete Lucid provided CPR training post hire
Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire
Preferred Qualifications:
Experience in luxury retail
Experience in automotive
Knowledge of HV systems LV systems and EV powertrains
Start-up experience and related fast-paced environments
At Lucid we dont just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under applicable State or Federal laws and regulations.
Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions including job-related knowledge; skillset; experience education and training; certifications; and other relevant business and organizational factors.
Base Pay Range (hourly)
$17 - $24 USD
Compensation & Benefits:Lucid offers a comprehensive and competitivebenefits packageincluding medical dental and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards if applicable aredeterminedbased on individual performance role scope market considerations and overall company resultsin accordance withthe terms of the applicable plans.
Equal Opportunity: At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race color national or ethnic origin age religion disability sexual orientation gender gender identity or expression marital status or any other characteristic protected by applicable state or federal laws and regulations.
Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process please contact us atTA-Operations <@> .This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment all applications must be submitted through the Lucid Motors Careers website.
Candidate Data Privacy: Bysubmittingyour application you understand and agree that your personal data will be processedin accordance withourCandidate Privacy Notice.
To all recruitment agencies:Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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