Service Communication Specialist

Steven Kia is part of the respected Steven Automotive Group a family-owned and operated organization built on accountability performance and long-term career growth. Our state-of-the-art facility is designed to deliver an exceptional customer experience while creating strong opportunities for employees to grow and succeed.

We are seeking a motivated and customer-focused Service Communication Specialist to support our growing service department and help deliver an outstanding ownership experience to our customers.

The Service Communication Specialist plays a vital role in supporting service department production customer retention and appointment scheduling efforts for Steven Kia. This position is responsible for handling inbound and outbound customer communication coordinating service appointments following up with customers and helping maintain efficient service lane traffic.

This role is often the first point of contact for service customers and requires professionalism urgency organization and strong communication skills. The ideal candidate thrives in a fast-paced environment and enjoys helping customers while supporting dealership operations.

Answer inbound service calls promptly and professionally

Schedule confirm and reschedule customer service appointments

Follow up with missed appointments and declined service recommendations

Assist with outbound maintenance reminder and retention campaigns

Utilize CRM systems daily to document customer communication and appointment activity

Help maintain efficient service appointment flow and shop capacity

Communicate effectively with Service Advisors and service management

Maintain accurate and up-to-date customer records

Deliver a professional and customer-focused experience during every interaction

Previous customer service or call center experience preferred

Automotive or dealership experience is a plus

Strong phone and communication skills

Comfortable working in a fast-paced environment

Strong organizational and multitasking abilities

Basic computer and CRM proficiency

Positive attitude and team-oriented mindset

Valid drivers license required

$40000 $60000 annually based on performance

Compensation structure includes base pay plus performance incentives.

Full-time position

5-day work week

Closed Sundays

401(k) Plan

Medical Vision and Dental insurance

Life insurance

Paid training

Paid time off and holidays

Growth opportunities within Steven Automotive Group

Steven Kia continues to grow as part of one of the regions fastest-growing automotive groups. We invest in our employees provide opportunities for advancement and foster a team-oriented environment focused on accountability professionalism and long-term success.

If youre motivated customer-focused and looking to build a long-term career in automotive service operations Steven Kia offers the opportunity to grow with us.

If youre ready to support service operations deliver exceptional customer communication and grow your career with Steven Kia apply today.

Steven Kia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws