Service Center Manager
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Job Summary
We are seeking a Service Center Manager to lead field service operations customer support and technical service delivery for water treatment this role you will be responsible for ensuring high-quality service operational efficiency and customer satisfaction while managing teams budgets and compliance requirements across the service organization.
What You Will Do
- Manage people and resources to achieve company strategic goals and initiatives
- Provide oversight and support for engineering project management services coordination startup and commissioning activities
- Develop grow and oversee the Parts & Service (P&S) business
- Develop and manage budgets to meet or exceed company goals and initiatives
- Partner with the Director of Support Centers to develop clients strategy budgets policies and procedures and to support ISO 9001:2015 compliance
- Compile and deliver regular summary reports including growth plans sales projections potential client lists and current activities
- Participate in strategic planning and ongoing auditing of all processes
- Prepare internal budgets and technical quotations for parts and services
- Provide technical assistance and guidance to staff and clients on quality safety security employee relations scheduling and training
- Lead coach and develop service technicians and support staff including performance reviews and training programs
- Oversee training of new service engineers and track system performance and service activities
- Develop and maintain work instructions forms and documentation required for IMS compliance
- Direct product delivery and management to meet short- and long-term company goals
- Ensure compliance with company policies safety procedures and fair employment practices
Position Details
- Travel is required to customer supplier and job sites
- This role is located in our Service Center in Boise Idaho.
Minimum Qualifications
- Bachelors degree in Engineering from an accredited university or other related qualified training with a minimum of five (5) years of directly related experience or an equivalent combination of education and experience
- Proven record of managing multiple large-scale dynamic projects in person and at a distance
- Demonstrated problem-solving capability
- Strong interpersonal and communication skills
- Ability to respond effectively to sensitive inquiries and complaints
- Ability to read and interpret process and instrumentation diagrams mechanical and structural drawings and specifications
- Proficiency with MS Office and ERP systems
- Immigration Sponsorship is not available for this role.
Careers Advancing Ovivo by EcolabsWater Technology Solutions
Help shape the future of water and technology by joining a team that drives innovation in ultrapurewater solutions critical to industries powering global progress. These careers offer the chance to make an impact that matters solving complex challenges collaborating across borders and creating solutions that protect vital resources. If youre passionate about water circularitysustainability and technology explore opportunities where your expertise fuels advancement and your growth is supported.
Annual or Hourly Compensation Range:
Benefits
Ecolab provides the following benefits: medical dental vision life insurance accident insurance critical illness insurance hospital indemnity insurance auto insurance home insurance pet insurance identity theft protection short-term and long-term disability 401k pension plans retirement health care benefits short-term incentives vacation (12 days) holidays parental leave employee stock purchase plans(Full-Time Associates) discount on day care services and caregiver services adoption assistance group legal services employee assistance program employee discount program and education assistance programon-Site childcare and fitness facilities may be available at select Ecolab locations.Click herefor additional benefits information.If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
Required Experience:
Manager
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
