Service Business Development Center Agent

Preston Auto Group is seeking a friendly energetic Automotive Service BDC Representative to join our Service Concierge Team. Previous experience is preferred but not required.

As a ServiceBDC Agent youre the first voice and often the first impression customers have of our dealership. Youll handle every incoming call text and email for our Service Departments keep detailed notes on every interaction and proactively reach out to guests who are due for maintenance or safety recalls. Success in this role means hitting call and appointment goals while delivering above-and-beyond service on every contact.

Responsibilities

• Handle all incoming phone calls text messages and emails for our Service Departments
• Confirm guest appointments
• Maintain and update guest personal and vehicle information
• Work with customers in a professional well-spoken manner
• Proactively call customers to schedule appointments for overdue maintenance
• Proactively call customers to schedule appointments for safety recalls
• Meet and exceed all phone call appointment and appointment show-ratio goals
• Log all phone calls and appointments in BDC Tracker and log call notes in XTime
• Follow BDC scripts and guidelines on calls and emails

Requirements

• High school diploma or equivalent
• Prior sales customer service or automotive experience preferred
• Excellent phone skills with clear distinct speech
• Strong organizational skills and detailed note-taking ability
• Goal-driven with a high level of honesty and integrity
• Team player with a strong will to win
• CDK and XTime knowledge a plus
• Bilingual (Spanish) a plus

Benefits

• Health Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.