Service BDC Team Lead

Job Summary:

As a ServiceBusiness Development Center Team Lead you willbe responsible forhelping grow our customerconnectionthrough inbound and a variety of questions from customers and employees whilemaintainingthe highest level ofprofessionalism andcustomer service.

$22-$29/hour

Key Responsibilities:

• Answer inbound service phone calls and schedule appointments.
• Outbound calls to customers in relation to maintenance service recalls etc.
• Assist theBDC Manager to grow theserviceBDC to a thriving and supportive team for the Service Department.
• Assist theBDCManagerto buildService BDCprocessesandcontinuouslywork on procedure improvements.
• Work closely with the Dealership teams to maintain seamless communication from customers to Advisors Parts Sales and Management.
• Work in multiple systems andCRM tools to provideaccurateinformation to our customersand staff.
• Learn a wide variety of automotive knowledge to assist customers and employees.
• Work as a team lead to create a positive environment and support the employees.

Qualifications:

• Experienced in Microsoft Office
• Strong written communication and typing skills
• Excellent verbal communication
• Be able to prioritize in a fast-paced environment
• The passion to pursue knowledge and understanding.
• Be able to give and take constructive feedback
• Excellent attendance dependability and punctuality

Experience:

• At least one previous role in a customer service environment.
• At least one previous role answering phone calls.
• Dealership orBDC experience strongly encouraged
• Automotive knowledge a huge plus
• Employee supervising experience preferred

Offers of employment are contingent upon successfully passing a background screening including a criminal background check a review of motor vehicle records and verification of social security number.