Service Appointment Scheduler

Bellamy Strickland is looking for a full-time Service BDC Representative to join our Service Department team.

This position is a great opportunity for someone who is organized comfortable on the phone and enjoys helping customers. The Service BDC Representative will be responsible for making outbound calls assisting with some inbound calls and helping customers schedule service appointments.

Daily responsibilities include calling service recall lists declined repair opportunities private special offer lists and customers who may be due for routine maintenance or recommended services.

What were looking for:

We are looking for someone who is friendly dependable detail-oriented and confident speaking with customers over the phone. Strong communication skills and a positive attitude are a must.

Experience with Microsoft Excel is required as this role will involve working from customer lists tracking follow-up and staying organized with daily call activity.

Prior dealership service department call center or customer service experience is helpful but not required. We are willing to train the right person who is eager to learn and grow.

Position Details:

This is a full-time position with a full benefits package including health insurance dental insurance 401(k) with company match and paid time off.

Responsibilities include:

Making outbound calls to service customers
Answering and assisting with inbound service calls
Scheduling service appointments
Calling open recall lists
Following up on declined service recommendations
Promoting private service offers and maintenance specials
Maintaining accurate notes and follow-up records
Using Excel to manage and track customer lists
Providing excellent customer service with every interaction

This is a great opportunity to join a fast-paced dealership environment learn more about the service side of the business and build a career with Bellamy Strickland.