Service BDC Porsche of Walnut Creek

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet.  They deliver premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner.  This highly accountable position uses lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest.  The role will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.

Responsibilities:

• Respond to internet inquiries with courtesy accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications :

• Previous BDC experience for an automotive dealership
• Previous experience in either a high-volume call center environment or commission driven role
• Excellent interpersonal skills over the phone
• Goal-driven to meet and exceed store appointment goals
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and time management skills

Additional Requirements:

• Valid drivers license with an acceptable driving record
• Must be legally authorized to work in the United States
• Ability to successfully complete pre-employment requirements including background check motor vehicle record (MVR) review and drug screening

Additional Information :

Compensation:

• $21.00 to $22.00 per hour

(The Service BDC Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between 2100 and $22.00.)  

Schedule:

• Full Time
• Monday through Sunday availability

What We Offer:

• Comprehensive benefits package including medical dental and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative performance-driven work environment

Learn more: Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S. powering a nationwide network of top-brand dealerships. Were transforming the car-buying experience with a fast-paced people-first culture innovative technology and a relentless drive to winfor our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time