Service BDC Inbound Specialist

Be the first voice our customers hear. Make every call count.

Arnie Bauer is looking for a friendly organized and customer-focused Service BDC Inbound Specialist to join our team. This position is ideal for someone who enjoys helping people thrives in a fast-paced environment and can confidently manage a high volume of inbound phone calls.

Approximately 80% of this role is handling inbound service calls scheduling appointments and ensuring every customer receives a professional first-class experience. Youll also assist with cashier and receptionist responsibilities while supporting our service department through customer follow-up and CSI calls.

• Answer a high volume of inbound service calls with professionalism and enthusiasm.
• Schedule service appointments accurately and efficiently.
• Assist customers with maintenance questions and service-related inquiries.
• Direct calls appropriately while resolving as many customer needs as possible on the first call.
• Make Customer Satisfaction (CSI) follow-up calls after service visits.
• Greet customers and assist with receptionist duties as needed.
• Process customer payments and assist with cashier responsibilities.
• Maintain accurate customer records and appointment information.
• Work closely with Service Advisors and the Service Manager to provide a seamless customer experience.
• Support various administrative tasks to keep the department running smoothly.

• Excellent phone etiquette and communication skills.
• Friendly positive attitude with a genuine desire to help customers.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced dealership environment.
• Basic computer skills with the ability to learn dealership software.
• Dependable with strong attention to detail.
• Previous customer service receptionist call center BDC or dealership experience is preferredbut were willing to train the right person.

• Competitive hourly pay with bonus opportunities.
• Health dental and vision insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Employee vehicle purchase program.
• Supportive team environment.
• Opportunities for advancement within the dealership.

Full-Time

MondayFriday with rotating Saturdays.

For over 80 years Arnie Bauer has built its reputation by treating customers and employees like family. If you enjoy helping people love being on the phone and want to be part of a team that values exceptional customer service wed love to meet you.

Apply today and become the voice that keeps our customers coming back.

Benefits

• Competitive Benefits Package for full-time employees

• Additional Coverage Options including accident cancer and disability insurance

• 401(k) after 1 year of employment

• GM Employee Pricing on new car

• Closed on Sundays

Requirements

• High school diploma or general education degree (GED)

• Sufficient reading skills to read analyze and interpret general business periodicalsprofessional journals technical proceduresor governmental regulations

• Strong writing skills to write reportsbusiness correspondence procedure manuals advertising copy

• Presentation skills to share information and respond to questions from groups of managersclients customers and the general public

• Mathematical skills to calculate figures and amounts such as discounts interest commissionsproportions percentages area circumferenceand volume

• Ability to interpret and follow instructions shared in written oral diagram or schedule form

Arnie Bauer is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.