Enter a job title or keyword
Service Bdc Agent
Job Location:
Job Location:
Peoria, IL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 August 2026 (15 days ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Peoria Ford is looking for a Service BDC Representative who can drive appointments communicate with customers and keep the service departments schedule full. This is a production position. Your job is to contact customers create service appointments get customers to show up and help turn those appointments into repair orders. If you are competitive accountable comfortable on the phone and motivated by results we want to talk to you.
Benefits
Responsibilities
- Handle inbound and outbound customer calls texts and emails.
- Contact customers due for service and generate service appointments.
- Follow up with customers who have declined missed or postponed service.
- Confirm upcoming appointments and reduce no-shows.
- Respond quickly and professionally to internet and service inquiries.
- Accurately schedule customers based on service needs and shop capacity.
- Maintain consistent follow-up until the customer schedules or clearly declines.
- Communicate customer concerns and appointment details to the Service Department.
- Make outbound calls every day and consistently work your assigned customer lists.
- Document every customer interaction accurately in the CRM.
- Meet and exceed appointment contact show and sold-repair goals.
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
About Company
Peoria Ford is looking for the right candidate to join its Team. Candidate must have strong communication skills, ability to multi task and strong customer serv...
