Service Appointment & Mobile Service Coordinator

Service Appointment & Mobile Service Coordinator

For over 100 years Monaco Ford has been committed to delivering exceptional customer service and building lasting relationships with our customers. Were looking for a customer-focused professional to join our Service Department as our Service Appointment & Mobile Service Coordinator.

In this role youll be the first point of contact for many of our service customers helping schedule appointments supporting our Mobile Service program and ensuring every customer receives a positive experience from start to finish.

What Youll Do

• Answer incoming calls and schedule service appointments
• Greet customers and assist with service-related questions.
• Follow up on online appointment requests and customer voicemails.
• Confirm upcoming appointments and help maintain an accurate service schedule.
• Coordinate appointments and daily routes for our Mobile Service Technician.
• Assist with vehicle pick-up and delivery scheduling.
• Help stock and organize the Mobile Service vehicle.
• Provide outstanding customer service while supporting the Service Department with additional administrative tasks as needed.

What Were Looking For

• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers and learning new software.
• Automotive or dealership experience is a plus but not required.
• Valid drivers license with a clean driving record.

What We Offer

• Health dental and vision insurance
• 401(k)
• Paid time off
• Paid training
• Employee vehicle purchase program
• Opportunities for advancement
• Monday through Friday schedule

If youre passionate about providing outstanding customer service and are looking to build your career with a family-owned dealership that has earned the trust of our community for over 100 years wed love to hear from you.

EEOC Statement:
Monaco Ford is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are committed to creating an inclusive work environment for all employees.