Service Appointment CoordinatorBDC
Job Location:
Robbinsville, NJ - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Us
At Haldeman Auto Group our focus is to engage with our community. and offer great services at unbeatable prices. The way we do this is through our friendly staff. We pride ourselves on continued professional development because we want to see our employees succeed and grow. If youre an individual who is looking to get started in the automotive industry and grow your skill set we welcome you to apply!
Benefits
- 401(k) Plan
- Vacation & Sick Time
- Opportunities for advancement
- Career Development
- Cross training for other positions
- Team building lunches
- Family owned & operated
- Long term employees
Job Summary
As a Service BDC Representative you will be directly responsible for monitoring and following up with customer leads received via internet phone and visits to the dealership Outstanding customer service skills are required.
Job Duties
- Following and maintaining relationship with customers
- Monitoring and contacting leads
- Determining each customers vehicle service needs
- Learning understanding and following call and email scripts
- Setting confirming and following up on appointments
- Utilize CRM tracking system daily
- Participate in team and process development sessions keeping positive relationships with teammates sales teams and dealership management.
- Utilize CRM tracking system daily.
- Setting loaner agreements
- At least one previous role based in customer service or call center experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid drivers license
Required Experience:
IC
About Company
About Us At Haldeman Auto Group, our focus is to engage with our community. and offer great services at unbeatable prices. The way we do this, is through our fr...
