Service Appointment Coordinator (BDC) Representative

Service Appointment Coordinator (BDC Representative)

Lovering Volvo Cars Nashua
Nashua NH Full-Time

Deliver Exceptional Customer Service with a Premium Automotive Brand

Lovering Volvo Cars Nashua is seeking a motivated customer-focused Service Appointment Coordinator to join our growing Service Department.

If you enjoy helping people thrive on building relationships and have experience in customer service appointment scheduling or a call center environment wed love to hear from you. Automotive experience is a plusbut we are happy to train the right candidate.

As the first point of contact for many of our service customers youll play an important role in creating an outstanding customer experience while helping drive service retention and department success.

Responsibilities

• Answer inbound customer calls emails text messages and online inquiries promptly and professionally.
• Schedule confirm and coordinate service appointments.
• Make outbound calls to customers regarding recommended maintenance declined services recalls and upcoming service needs.
• Follow up with missed appointments and help retain service customers.
• Work closely with Service Advisors and the Service Manager to achieve department goals.
• Maintain accurate customer information using CRM and dealership management software.
• Support customer satisfaction initiatives and manufacturer service campaigns.
• Deliver a friendly professional and positive customer experience on every interaction.

Qualifications

• Customer service BDC call center receptionist or appointment scheduling experience preferred.
• Automotive dealership experience is a plus but not required.
• Excellent communication and phone skills.
• Strong organizational and multitasking abilities.
• Comfortable learning and using CRM and scheduling software.
• Positive attitude dependable and team-oriented.
• Being bilingual (English/Spanish) is a plus.

Compensation

• $43K-$54K annually based on experience and qualifications

Benefits

• Competitive base salary benefits
• Medical dental and vision insurance
• 401(k) with company benefits
• Paid vacation holidays and sick time
• Ongoing paid training and career development
• Opportunities for advancement within the Lovering Auto Group
• Supportive family-owned company culture

Why Lovering

For over 60 years Lovering Auto Group has built a reputation for exceptional customer service and employee satisfaction. We believe our people are our greatest asset and are committed to providing a positive work environment where employees can grow succeed and build rewarding careers.

If youre looking for an opportunity with a respected dealership that values teamwork customer service and professional development we encourage you to apply.

We are an equal opportunity employer. We do not discriminate in hiring promotion or other employment decisions on the basis of race sex color pregnancy religion national origin sexual orientation marital status disability age veteran or any other basis protected by law. Equal access to programs services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.