Service Advisor

Come Join Our Team at our New Location in Cranberry Township Pennsylvania

Fyda Freightliner Pittsburgh Inc. is western Pennsylvanias leading Freightliner and Western Star dealership. A family-owned community-centered company Fyda has been recognized as the #1 selling Freightliner dealer in the country. A recipient of the American Truck Dealer of the year the Fyda dealer family has been achieving excellent customer focus and customer service for nearly 70 years.

Essential Duties and Responsibilities:

• Greet customers and obtain necessary information for billing with details of repairs needed. Review warranty of vehicle generate a repair order and prepare it for dispatching
• Utilize all necessary forms of communication to update customers onprogress of the their repairs.
• Obtain authorizations for repairs.
• Assist in filing and office organization.
• Assist shop foreman and manager with department workflow

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills including ability to effectively communicate with employees and vendors.
• Complete knowledge of in house business systems and along with other partner systems.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and maintain composure.
• Ability to work independently and to meet deadlines.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA FMLA and other federal state and local standards including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular punctual attendance consistent with the ADA FMLA and other federal state and local standards.
• Must be able to listen and speak clearly on telephone