Service Advisor

Location: Whitestown Indiana

Tom Wood Toyota located in Whitestown Indiana is seeking an experienced customer-focused Service Advisor to deliver an exceptional service this role youll combine your automotive knowledge communication skills and commitment to customer satisfaction to help clients maintain and repair their vehicles while building lasting relationships.

• Paid Time Off and Vacation

• Paid Holidays

• Medical Dental and Vision Insurance

• 401(k) with Company Match

• Life and Disability Insurance

• Professional Training and Career Development

• Tuition Reimbursement

• Employee Service Awards

• Opportunities for Career Advancement

• Welcome every customer with a professional friendly and personalized approach.

• Listen carefully to customer concerns and provide clear explanations of recommended services.

• Keep customers informed throughout the repair process including status updates timelines and any additional repair needs.

• Build long-term customer relationships through outstanding service and communication.

• Prepare accurate repair orders based on customer concerns and technician inspections.

• Work closely with technicians and the parts department to ensure repairs are completed efficiently.

• Develop accurate estimates for maintenance and repair services.

• Review completed repairs with customers explaining the work performed in clear easy-to-understand terms.

• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition.

• Achieve service sales goals while maintaining honesty transparency and customer trust.

• Promote dealership maintenance programs warranties and service packages when appropriate.

• Previous experience as an Automotive Service Advisor is required.

• Strong knowledge of automotive systems maintenance and repair procedures.

• Excellent communication and interpersonal skills.

• Experience using dealership management systems such as Xtime Dealertrack or similar software.

• Ability to multitask and stay organized in a fast-paced environment.

• Professional appearance and customer-focused attitude.

• Valid drivers license with a clean driving record.

As part of the Tom Wood Group a family-owned company serving Indiana communities for more than 50 years youll enjoy a supportive environment that values teamwork integrity and continuous growth. We are committed to investing in our employees through ongoing training career development and advancement opportunities.

• Family-owned company with over 50 years of success

• Strong culture built on integrity teamwork and exceptional customer service

• Career advancement opportunities across multiple locations and business divisions

• Comprehensive benefits designed to support you and your family

• Humbly Confident

• Passionately Driven

• Sincere Desire to Help Others

• Uncompromising Integrity

All employment offers are contingent upon successfully completing a background check motor vehicle record review Social Security verification and drug screening.

Tom Wood Group is an Equal Opportunity Employer.