Service Advisor, VTRL Service USA Fontana

Who We Are:Velocity Truck Rental and Leasing is a rapidly growing employee and customer focused company servicing the Commercial Truck Rental and Full-Service Lease markets across the U.S. Southwest and Southeast regions and in Canada. With over 3000 company trucks in our local markets plus the support of NationaLease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers from an outstanding sales organization to highly skilled technicians to service your vehicle and on demand in it for You:Velocity Truck Rental and Leasing is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VTRL offers fantastic Culture as well as competitive pay 401K W/Match Medical Dental & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!VTRL is looking for a Service Advisor to join our team in FONTANA CA! If you have great customer service skills and enjoy working in a fast-paced environment wed love to hear from : Monday-Friday: 9:00 AM 5:30 PMWhat Youll Do:Velocity Truck Rental and Leasing is looking for a dynamic and self-starting individual for the role of Service Advisor at our Fontana Location in the role of Service Advisor you will provide office services by implementing administrative systems procedures and policies and monitoring administrative projects.A Service Advisor key job is to manage the warranty process and assist through the entire repair and warranty event in collaboration with their Service advisor(s) Shop Staff & Management from time the vehicle arrives. Responsibilities can include collecting data from technicians communicating with the customer tracking open warranty repair orders on the work in process invoicing & processing warranty claims tracking parts and assessing warranty coverage limits. Your Warranty Administrator should also be an expert in all areas of our service administrative processes and Duties:Warranty Management for all Warranty Events for assigned locationsWarranty RO Invoicing & Claims Processing based on set KPIs Goals and BudgetsDaily Work In Process Management for all warranty jobsTimely Payment Schedule Management Reconciliation & Aging managementWarranty Determination & Advisor SupportService Advisor & Warranty Administrative Training (All Service Staff)Liaison between the Shop and Warranty ManufacturersFailed Parts Mgt & Coordination with the Parts Compliance and Trend ReviewProcesses invoices and repair orders for payment into the maintenance management all unit and other files for proper filing and document retention as per legal & Requirements:Two (2) to five (5) years of office administration experienceTwo (2) to five (5) years of warranty or automotive/diesel industry preferredStrong knowledge of Microsoft Office SuiteAbility to work in a highly Interactive environmentExcellent attention to detailExcellent time management & organizational skillsExcellent communication customer service problem-solving and sales skills including the ability to maintain composure under stressExcellent decision-making Negotiation & Good problem solving abilities are a mustSkills in Accounting General Ledger Accounting and Accounts Receivable preferredBilingual is considered an assetCompensation:Hourly $28-$32 (depending on experience and qualifications)Full Time positionBenefits Velocity Vehicle Group Offers:Velocitys fantastic culture in an easy-going family-like business401k matchHealth Dental & Vision Insurance HAS & FSAEmployer paid Life InsuranceGenerous sick time / personal time offCompany perks such as employee discounts company events and training programsPhysical Requirements: Must be able to lift up to 15 pounds at timesMust be able to pass post-offer drug screening physical examination (including a lift test) and background checkVelocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.