Service Advisor, San Jose

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

As a Service Advisorat Lucid you willbe responsible forproviding excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process. You will greet clients promptly consult with technicians accurately document client concerns for diagnosis and repair and explain all service options to clients including time and cost estimates. You will also track all client vehicles through the maintenance and repair process ensuring that work done meets Lucids quality standards before vehicles are returned to clients.

Responsibilities:

• Ensure clients are informed throughout the service experience frominitialcontact to vehicle handover

• Conduct comprehensive inspections and thorough check-in processes for customer vehiclesidentifyingand reporting any damage or visible wear

• Check in new vehicles and document transport damage on PDI vehicles ensuringaccuratenotation on the Bill of Lading (BOL) and processing through internal channels for proper documentation

• Manage andfacilitateloaner agreements coordinating rental vehicle requests for customers as needed including arranging Lyft rides for convenience

• Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations actively ensuring that customers are delighted with the quality of service provided

• Review and revise work orders after technicians and detailers complete their tasks guaranteeingaccuratedocumentation and precise time punches in alignment with corresponding labor operations

• Promptly address and correct any warranty claim rejections within the establishedtimeframetomaintainoperational efficiency and customer satisfaction

• Responsible foracquiringcustomers signatures for service authorization and service invoice viaDocuSignand collecting payment for customer pay repairs

• Explanation of invoice to customers of repairs preformed to ensure correct understanding of completed work and that all concerns have been address to customer satisfaction

• Greets incoming service clients answer and direct phone calls answer client questions and take messages as needed

• Ensure that work done meets Lucids exacting standards before vehicles are returned to clients act as the last QC step

• Other duties as assigned

Qualifications:

• 2-5 yearspreviousautomotive experience and training in a Service Advisor or Front of House customer facing role

• Excellent interpersonal skills with a compassionate and patient demeanor

• Problem-solving and creative thinking skills

• Ability to articulate and document details to ensure smooth workflow

• Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge

• Proficiencyin computer applications such as Microsoft Office as well as learn proprietary DMS software

• Full-time including weekends or extended hours during busy periods

• Willingness to complete Lucid provided CPR training post hire

• Valid drivers license with no suspensions within the past year. Drivers under 21 must havemaintaineda Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• AA/BS in either Automotive Technology or Business Management or equivalent work experience

• Knowledge of HV systems LV systems and EV powertrains

• Start-up experience and related fast-paced environments