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Service Advisor
Job Location:
Job Location:
Rockwall, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
28 June 2026 (30+ days ago)
Posted:
Application Deadline:
25 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
About Us
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Group 1 Automotive is seeking a customer-focused and detail-oriented Service Advisor to join our CJDR Rockwall team. The Service Advisor serves as the primary point of contact between customers and the service department ensuring a seamless and positive service experience. This role is responsible for understanding customer concerns recommending appropriate services and maintaining strong relationships that drive satisfaction and retention.
Responsibilities
- Greet customers promptly and professionally assessing their vehicle service needs
- Clearly communicate recommended services timelines and pricing
- Open and manage repair orders in accordance with dealership and manufacturer standards
- Coordinate with technicians to ensure accurate diagnosis and timely completion of work
- Provide updates to customers regarding repair status and any additional service recommendations
- Verify completed work and ensure customer satisfaction prior to vehicle delivery
- Upsell additional services or maintenance when appropriate
- Handle customer concerns and resolve issues in a timely and professional manner
- Maintain accurate documentation and ensure compliance with dealership processes
- Support service department goals related to revenue CSI (Customer Satisfaction Index) and efficiency
Qualifications
- Previous experience in an automotive service advisor or customer service role preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced dealership environment
- Basic automotive knowledge or willingness to learn
- Proficiency with dealership management systems (e.g. CDK Reynolds & Reynolds or Workday a plus)
- Strong organizational and problem-solving abilities
- Valid drivers license and acceptable driving record
- High school diploma or equivalent required; additional training or certifications are a plus
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
