Service Advisor

Service Advisor MISSION VIEJO KIA

Be part of something exciting. MISSION VIEJO KIA!! Were looking for experienced Service Advisors who want more than just a job: an opportunity to grow lead and be part of a brand-new dealership launch.

Patterson Auto Group has been recognized as a Top Workplace in Orange County for 15 years in a row with award-winning performance in sales service and guest care. For the right person this role offers both growth and stability in one of the most dynamic auto groups in Southern California.

Why This Role

• Work in a state-of-the-art facility built from the ground up.
• Be part of a team where guest experience comes first.
• Competitive compensation structure with strong earning potential.
• Comprehensive benefits including medical dental vision and 401(k).
• Career growth opportunities across Patterson Auto Group.

What Were Looking For

• Previous experience as an Automotive Service Advisor is required
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to multitask in a fast-paced high-volume environment
• Professional appearance and positive attitude
• Strong follow-up and time management skills
• Team-oriented mindset with a commitment to accountability
• Dependable punctual and motivated to succeed
• Desire to grow within a company known for its culture and stability

What Youll Do:

• Greet guests promptly and professionally upon arrival
• Build trust and create lasting relationships with customers
• Listen carefully to customer concerns and accurately document repair requests
• Prepare and review repair orders with customers
• Recommend maintenance and repair services based on vehicle needs
• Communicate effectively with technicians and service team members
• Ensure digital vehicle inspection videos and technician findings are delivered to customers in a timely manner
• Manage a daily customer base of approximately 1015 appointments
• Provide proactive updates throughout the repair process
• Review completed work with customers and ensure complete satisfaction
• Coordinate warranty maintenance and repair services
• Maintain accurate documentation and follow dealership processes
• Monitor vehicle status and ensure timely delivery
• Resolve customer concerns professionally and efficiently
• Consistently deliver a guest experience that exceeds expectations

This is a rare opportunity to get in at the ground level of a new dealership launch with the backing of a group known for excellence and workplace culture.

Apply now and take the next step in your career with Mission Viejo Kia.

Apply Today!
Send your resume to or apply online at: .

The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.