Service Advisor Metro CDJR 65,000 95,000 annually

• Ascertains automotive problems and services by listening to customers description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials supplies and labor; calculating customers payment including deductibles.
• Prepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Equipment Maintenance Lifting Problem Solving Reporting Research Results Quality Focus Productivity Estimating Product Knowledge Customer Service Problem Solving Safety Management