Service Advisor

Volkswagen Service Advisor

Join a winning team at Gerald Jones Volkswagen! Were proud to be a Forbes-ranked Best-in-State Company a 13-time consecutive Best in Columbia County winner and Augustas Best Place to Buy a New Car five years in a row!

We invest in our people through training growth opportunities and a supportive fast-paced environment where hard work is recognized. If youre motivated team-oriented and ready to grow your career were ready to meet you!

Benefits

• Medical Vision Disability and Dental Plans

• Prescription Drug Program

• 401k Plan with Company Match

• Paid Vacation

• Paid Time Off

• Paid Sick Days

• Paid Holidays

• Employee Purchase Programs

• Paid Training & Professional Development

• Employee Discounts

• Employee Referral Program

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.

• Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled

• Ensures that the daily inventory of technicians time is consistently sold to service customers.

• Distribute work between technicians efficiently

• Greet customers and assist them with any inquiries.

• Consult with customer on service needs recommendations and applicable service specials

• Document services recommended and/or declined and ask for follow up on future service considerations

• Keep customer informed on completion times service expenses and possible changes

• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed

• Provide concierge support for all owner inquiries whether by phone or in person to assure the customer has a positive service experience

• Build strong relationships with the customers

Qualifications

• Minimum two years of successful experience in a dealership or other customer service position

• Organized and friendly personality

• Time management skills

• Fantastic communication skills with your customers

• Professional well-groomed personal appearance.

• Clean driving record

• Willing to submit to a pre-employment background check & drug screen