Service Advisor Mancuso Harley Davidson Crossroads

Forget the cubicle. Forget the endless soul-crushing meetings. If the roar of a V-twin engine gets your blood pumping and you have a knack for turning a customers vision into a reality we want you on our team.

At Mancuso Harley-Davidson were not just selling and servicing motorcycles; were fueling a lifestyle. Were looking for a charismatic and detail-oriented Service Writer to be the first point of contact for our riders. Youll be the trusted advisor who helps them get back on the road with a grin. Youre more than a service advisoryoure a Road Captain plotting the course for their next adventure.

What Youll Be Steering

• Become a H-D Whisperer: Greet every rider like theyre family. Listen to their stories diagnose their needs and turn their mechanical hiccups into a custom plan for continued wind in the face.
• Keep the Chrome Rolling: Efficiently write up service orders coordinate with our top-notch technicians and manage the workflow from start to finish. Youll be the glue that keeps our service department humming.
• The Go-To Communicator: Keep our riders in the loop with timely updates clear explanations and a positive can-do attitude. No jargon just straight talk.
• Master of the Estimate: Create accurate and transparent service quotes explaining costs and timelines with confidence.
• Fuel the Dream: Suggest custom parts performance upgrades and accessories that will make our riders bikes truly their own.

Your Toolkit

• A passion for the open road and the Harley-Davidson brand is a huge plus (but not required). We can teach you the rest.
• Proven experience in a customer-facing role ideally as a service writer advisor or in high-end retail.
• An organized brain that can track multiple jobs without breaking a sweat.
• Excellent communication skillsin person on the phone and in writing.
• A friendly energetic and professional personality that fits our culture of family fun and freedom.
• A motorcycle endorsement is preferred but we will help the right candidate get theirs.

The Perks of the Open Road

• Excellent pay with a bonus structure based on performance.
• Health dental and vision insurance.
• Employee discounts on parts accessories and gear.
• The best team youll ever work with fueled by a shared passion.
• A dynamic fast-paced and fun work environment where every day is a new adventure.

Ready to Ride

Dont just get a jobjoin the Harley-Davidson family. If youre ready to make a career out of your passion we want to talk.

Click here to apply online or stop by the dealership with your resume. Your journey starts here!

We are one of the largest Harley-Davidson dealers in the United States and have a heritage of performance. Just Google the Mancuso name to see. If it has wheels we know how to make it go faster! Our staff from the top managers to the part-time employees all treat everyone like family.

Come work for a store where your effort matters where your ability pays you and where we understand the passion of what these incredible machines do!

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time