Service Advisor

The Service Advisor is responsible for providing exceptional customer service throughout the vehicle service and repair process. This position serves as the primary point of contact between customers and the dealerships Service Department ensuring clear communication accurate repair recommendations and a positive customer experience.

• Greet customers promptly and professionally upon arrival.

• Consult with customers regarding vehicle maintenance and repair needs.

• Write accurate repair orders and document customer concerns and vehicle conditions.

• Communicate recommended maintenance and repairs based on manufacturer guidelines and technician findings.

• Provide customers with clear explanations of repairs costs and estimated completion times.

• Obtain customer authorization before performing additional work.

• Maintain consistent communication with customers regarding repair status and changes to estimates.

• Coordinate with technicians parts personnel warranty administrators and management to ensure efficient vehicle repairs.

• Review completed repairs with customers and explain work performed.

• Prepare accurate invoices and collect payment when applicable.

• Follow up with customers after service to ensure satisfaction.

• Maintain a high level of customer satisfaction while meeting dealership performance and sales objectives.

• Ensure all repair orders and customer records are complete and accurate.

• Follow dealership policies safety procedures and manufacturer requirements.

• Help maintain a clean professional and organized service department.

• Previous automotive service advisor service consultant or dealership experience preferred.

• Strong customer service and communication skills.

• Ability to explain automotive repairs and maintenance in an easy-to-understand manner.

• Basic knowledge of vehicle systems maintenance and repair procedures.

• Strong organizational and time-management skills.

• Ability to multitask in a fast-paced environment.

• Professional appearance and positive attitude.

• Ability to work effectively with customers technicians and dealership staff.

• Valid drivers license and acceptable driving record.

• Experience with dealership management systems (DMS).

• Knowledge of manufacturer maintenance schedules and warranty procedures.

• Automotive Service Excellence (ASE) knowledge or certification is a plus.

• Previous experience with service sales upselling or customer retention.

• Competitive base pay and/or commission opportunities.

• Medical dental and vision insurance.

• Paid time off and holidays.

• Retirement plan options.

• Training and career advancement opportunities.

This position involves working in a busy dealership service environment and may require standing walking and moving between the service drive customer waiting area and service department. The Service Advisor may occasionally inspect vehicles and should be comfortable working around automotive equipment tools and shop activity.