Service Advisor
Job Location:
Kansas City, MO - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Group 1 Automotive is seeking experienced Service Advisors for our Kansas City-area dealerships including Shawnee Mission Kia and BMW/MINI of Shawnee Mission.
Were looking for customer-focused professionals who excel in a fast-paced service environment and have a talent for building trust with customers while identifying and recommending vehicle maintenance and repair solutions.
As a Service Advisor youll serve as the primary link between customers and the service department ensuring a seamless experience from vehicle check-in through service completion. Success in this role requires strong communication skills automotive knowledge attention to detail and the ability to effectively manage a high-volume workload.
If youre driven organized and motivated by delivering exceptional customer service and achieving results we invite you to explore a career with one of the nations leading automotive retailers.
- Schedule and confirm service appointments to ensure an efficient customer experience
- Create accurate transparent repair orders with detailed cost and time estimates
- Serve as the primary liaison between customers technicians and parts teams
- Provide timely updates and clear communication throughout the repair process
- Review inspections and confidently recommend maintenance and repair services
- Maintain strong product warranty and service knowledge
- Accurately document customer interactions and service details in the system
- Valid drivers license and acceptable driving recordHigh school diploma or equivalent required; additional automotive training or certifications are a plus
- Prior experience as an Automotive Service Advisor Service Writer or in a customer-facing role within a dealership or automotive service environment preferred
- Strong knowledge of automotive maintenance repair processes and vehicle systems
- Excellent customer service and communication skills with the ability to explain technical information in a clear professional manner
- Proven ability to upsell recommended maintenance and repairs based on vehicle needs
- Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
- Proficiency with dealership management systems (such as CDK Reynolds & Reynolds or similar) and basic computer skills
- Ability to work collaboratively with technicians parts staff and management
What makes a successful Service Advisor
- Strong communication and relationship-building skills
- Ability to confidently recommend services and solutions
- Automotive service or maintenance knowledge
- Excellent organization and multitasking abilities
- A results-driven customer-first mindset
In addition to competitive compensation we offer:
- Monthly base pay of $2500 plus performancebased commission
- Performancedriven pay structure that rewards customer satisfaction productivity and quality service
- Ongoing training coaching and support in a highvolume service environment
- Opportunities for longterm growth within Group 1 Automotive
- Health Dental Vision Life and Disability insurance
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
