Service Advisor

Tom Wood Lexus located in Indianapolis Indiana is looking for a full-time top-performing individual to join our team as an Experienced Service Advisor! The ideal candidate is someone who possesses exceptional interpersonal skills a strong technical aptitude and a passion for delivering outstanding customer service. They should have a deep understanding of automotive systems and maintenance procedures allowing them to effectively communicate with both customers and technicians.

Responsibilities:

• Meet or exceed dealership objectives and goals for the service department.

• Advise customers about necessary services for routine maintenance.

• Fill out paperwork with correct customer information as well as details about the maintenance including costs and methods of payment.

• Schedule appointments and notify customers about any changes in appointment times as well as getting approval for different maintenance that might be needed.

• Work with the customer to find out what the problems are performing road tests and other types of inspections if necessary.

• Make sure each vehicle is paid in full before releasing vehicle.

• Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.

• Ensure that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

• Handle telephone inquiries regarding appointments and work in process as well as complaints. Informs the service manager of any potential problem or upset guest.

Qualifications:

• Previous service advisor experience in a luxury dealership preferred

• Excellent communication and customer service skills

• Must be professional at all times and be calm under pressure

• Good organization and computer skills

• Valid driver license with a clean driving history required

Why Work Here