Service Advisor

Are you a customer-focused professional who thrives in a fast-paced environment and enjoys helping people Bob Loquercio Auto Group is looking for aService Advisor to join our growing high-volume Service Department. If you are fluent in both English and Spanish and passionate about delivering exceptional customer service this is your opportunity to build a rewarding long-term career with one of the regions leading automotive groups.

At Bob Loquercio Auto Group we invest in our team members through hands-on training mentorship career advancement opportunities and a supportive work environment where your success matters.

As a Bilingual Service Advisor you will play a critical role in creating a positive service experience by communicating clearly with customers coordinating repair needs and ensuring every guest feels valued and informed throughout the service process.

• Brand-new state-of-the-art facilities and equipment
• Comprehensive paid training and ongoing development
• Career growth and advancement opportunities
• Competitive compensation with strong earning potential
• Medical dental and vision insurance
• 401(k) retirement savings plan
• Basic life insurance
• Accident and critical illness insurance
• Employee discounts on vehicles parts and services
• Supportive team environment
• Flexible scheduling and work-life balance

• Greet customers in a friendly professional and timely manner
• Assist both English- and Spanish-speaking customers throughout the service process
• Accurately gather customer and vehicle information
• Clearly document vehicle concerns symptoms and repair requests
• Recommend maintenance and repair services based on vehicle condition mileage and manufacturer recommendations
• Prepare accurate estimates for parts and labor
• Communicate repair timelines and manage customer expectations
• Monitor vehicle repair progress and provide consistent updates to customers
• Review repair orders and final invoices for accuracy
• Explain completed repairs maintenance recommendations and charges in a clear and professional manner
• Build strong customer relationships to encourage repeat business and customer loyalty

• Bilingual in English and Spanish preferred not required
• Previous automotive service advisor experience preferred
• Strong customer service and communication skills
• Ability to multitask and stay organized in a high-volume environment
• Professional appearance and positive attitude
• Strong problem-solving and relationship-building abilities
• Basic computer and data entry skills
• Ability to work independently and as part of a team
• Valid drivers license with a clean driving record preferred
• Willingness to submit to a pre-employment background check and drug screen

• Ability to sit and work on a computer for extended periods
• Ability to stand and walk throughout the service department as needed
• Ability to occasionally lift up to 15 pounds

Bob Loquercio Auto Group is an Equal Opportunity Employer and considers all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic protected by applicable law.