Service Advisor

Essential Duties and Responsibilities:

• Responsible for the receipt and flow of all incoming work communication with customers and constant communication with all other internal departments.
• Greets customers in a timely friendly manner and obtain all specific vehicle / customer information required for proper repairs contacting customer and invoicing.
• Prepares a repair order showing time cost and labor estimates for service.
• Writes a brief description of the customers concern on the repair order to help the technician locate the problem.
• Obtains customer signature on the repair order and provide customer a copy of the repair order.
• Must be able to understand communicate and evaluate all vendors warranty guidelines approval process and policies during the write up and repair process.
• Establishes customers method of payment Purchase Order requirements and estimate requirements if needed at time of write up.
• Investigates process of vehicle repairs and contact customer with status changes / promise time if required.
• Ensures vehicles are parked in assigned areas trucks are locked and keys are tagged and properly stored.
• Explains complete work and charges to the customer.
• Handles customer complaints.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Keeps up to date on all warranty policies and product changes to maintain effectiveness in this role.
• Has the ability to utilize ISIS at the time of write up.
• Maintains a professional appearance.
• Keeps work area clean.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED) and 3 years experience in Medium/Heavy Duty truck industry.

Required Certificates Licenses and/or Registrations:

• Valid Drivers License Commercial License preferred

Work Environment:

• Work environment includes working outside in all weather conditions working in a service shop working in a parts warehouse and an office environment
• Shop environment: exposure to potentially hazardous chemicals noise dust grease smoke fumes and gases. Frequently around moving mechanical parts including medium and heavy duty diesel and gas engines.

Physical Demands:

• Medium strength is frequently required and heavy strength is occasionally required which includes:
• Constant standing
• Walking climbing ladders and balancing
• Lifting and carrying up to 50lbs; Pushing and pulling up to 100lbs
• Lifting self onto raised surfaces including into vehicles
• Stooping kneeling crawling and crouching
• Reaching and grasping; Working with arms above shoulder level