Enter a job title or keyword
Service Advisor BMW of Shawnee Mission
Job Location:
Job Location:
Merriam, KS - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
5 September 2026 (20 days ago)
Posted:
Application Deadline:
19 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
About Us
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
BMW of Shawnee Mission is seeking a customer-focused and experienced Service Advisor to join our award-winning service team. The Service Advisor serves as the primary point of contact between customers and the service department ensuring an exceptional ownership experience that reflects the premium standards of the BMW brand. The ideal candidate will have a proven track record in automotive service advising strong communication skills and a passion for delivering outstanding customer satisfaction.
Responsibilities
- Greet customers promptly and professionally building trust and rapport throughout the service experience.
- Listen to customer concerns and accurately document vehicle issues and service needs.
- Prepare service estimates review recommended repairs and obtain customer authorization.
- Coordinate with technicians to monitor repair progress and ensure timely completion of work.
- Communicate service updates repair recommendations and completion timelines to customers.
- Explain maintenance schedules warranty coverage and repair details in a clear and professional manner.
- Upsell maintenance services and repair recommendations based on vehicle needs while maintaining customer trust.
- Review completed repairs with customers and ensure complete satisfaction before vehicle delivery.
- Maintain accurate service records and documentation in the dealership management system.
- Resolve customer concerns promptly and professionally to ensure a positive service experience.
- Meet or exceed individual and departmental performance metrics including customer satisfaction and sales objectives.
- Adhere to all dealership policies manufacturer standards and safety procedures
Qualifications
- Minimum of 2 years of experience as an Automotive Service Advisor.
- Strong knowledge of automotive maintenance and repair processes.
- Excellent customer service communication and relationship-building skills.
- Proven ability to sell recommended maintenance and repair services.
- Strong organizational skills and ability to manage multiple customers simultaneously.
- Proficiency with dealership management systems and computer applications.
- Valid drivers license with a clean driving record.
Preferred
- Luxury automotive dealership experience preferably with BMW Mercedes-Benz Audi Lexus or other premium brands.
- Experience with CDK Reynolds & Reynolds or similar dealership software.
- BMW product knowledge or previous BMW dealership experience.
What We Offer
- Competitive compensation with performance-based incentives.
- Comprehensive health dental and vision benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Ongoing training and professional development.
- Opportunities for career advancement within a premier automotive dealership
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal state and local law.
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
