Service Advisor

Service Advisor Acura of Austin North

Are you an organized customer-focused communicator who thrives in a fast-paced environment We are seeking a full-timeAutomotive Service Advisorto join our busy dealership service department. As the primary liaison between our customers and technicians you will play a critical role in delivering an exceptional service experience.

Key Responsibilities

• Greet customers promptly and gather detailed information regarding their vehicle concerns and maintenance needs.

• Translate customer descriptions into clear actionable work orders for technicians.

• Provide accurate cost estimates outline service options and gain customer approval before work begins.

• Track vehicle status throughout the day and provide proactive updates to customers.

• Describe and recommend appropriate maintenance services and repairs based on manufacturer guidelines and vehicle inspection reports.

• Review completed work orders with customers explain charges clearly cashier and process final payments.

Qualifications

• 3 years of experience as an Automotive Service Advisor Writer or in a retail automotive customer service role preferred.

• Strong basic knowledge of automotive systems repairs and maintenance schedules.

• Excellent verbal and written communication skills with a track record of high customer satisfaction (CSI/ACE) scores.

• Ability to multitask manage time effectively and handle stressful situations with professionalism.

• Valid drivers license and clean driving record.

• Proficiency with dealership management software (e.g. Reynolds & Reynolds CDK Drive or Xtime) is a plus.

Pay & Benefits

• Compensation:Commission CSI/ACE performance bonuses.

• Benefits:Medical dental and vision insurance options.

• Retirement:401(k) with company match.

• Time Off:Paid time off after 12 months and holiday pay.

• Growth:Ongoing manufacturer training and career advancement opportunities.