Service Advisor at Eclipse Marine Seneca

Are you ready for whats next

Come explore opportunities within Brunswick a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes Next Never Rests and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

At Eclipse Marine Seneca were committed to delivering an exceptional boating experience through dependable high-quality service and a passion for the boating lifestyle.

We are seeking a customer-focused solutions-driven Service Advisor to join our Service this fast-paced role youll serve as the primary point of contact for customers throughout the service process helping coordinate repairs communicate updates manage expectations and support the successful completion of repair orders from intake through delivery.

The ideal candidate is a strong communicator with a collaborative mindset and the ability to balance customer satisfaction with operational efficiency. If you enjoy problem-solving building relationships and being part of a team that takes pride in quality work and customer care this is a great opportunity to grow your career in the marine industry.

At Brunswick we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Greet and assist customers by gathering detailed information about vessel concerns service needs and repair requests.
• Create update and manage repair orders (ROs) within the dealership management system (DMS) ensuring accurate documentation of customer concerns technician findings labor parts approvals and final invoicing.
• Communicate with customers throughout the repair process regarding estimates approvals timelines delays and completed work while maintaining high levels of customer satisfaction through proactive communication and timely follow-up.
• Develop repair estimates by researching parts labor and manufacturer guidelines while ensuring accuracy and transparency.
• Coordinate with technicians parts personnel and customers to ensure repair orders are properly assigned updated communicated and progressed efficiently throughout the service process.
• Review technician notes labor entries and parts usage for accuracy and completeness prior to closing repair orders.
• Verify warranty and service contract coverage and take full responsibility for warranty claim preparation documentation and follow-through to payment.
• Coordinate parts ordering for repairs by either directly ordering parts or ensuring the Parts Specialist has all required information needed to source and process parts requests accurately.
• Maintain organized and accurate repair records customer communications warranty documentation purchase orders and repair history within the DMS.
• Review completed repairs with customers including work performed findings recommendations and applicable charges.
• Process customer payments and assist with vessel pickup coordination as needed.
• Support shop efficiency by ensuring technician labor entries repair orders and documentation are reviewed updated and closed accurately and in a timely manner.
• Coordinate preventive maintenance scheduling for company-managed fleets rentals or service programs as applicable to the location.
• Maintain strong working relationships with manufacturers vendors customers and internal departments.
• Ensure the service office customer areas and shared workspaces remain clean organized and professional.
• Assist with occasional onsite and offsite promotional events and boat shows including setup and breakdown as needed.
• Support other departments and operational needs as necessary.
• Any additional duties assigned for success.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however others can be developed along the way.

Required Qualifications:

• High school diploma or equivalent.
• Basic understanding of parts labor estimating and service documentation processes.
• Ability to effectively communicate technical information to customers in a clear and professional manner.
• Strong organizational skills with the ability to manage multiple repair orders and shifting priorities simultaneously.
• Proficiency with Microsoft Office products and general computer literacy.
• Ability to learn and effectively utilize dealership management systems manufacturer systems and service software platforms to create track and manage repair orders.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Strong attention to detail and problem-solving skills.
• Ability to work collaboratively in a fast-paced team environment.
• Solid work ethic reliability and professionalism.
• Valid drivers license with a clean Motor Vehicle Record (MVR) that meets company standards along with a clear background check and drug screening.

Preferred Qualifications:

• Prior experience in a Service Advisor Service Writer customer service or service coordination role.
• Working knowledge of marine automotive powersports or other mechanical service operations.
• Prior experience in the marine industry including boating knowledge or boating lifestyle experience.
• Familiarity with warranty administration processes and manufacturer warranty systems.
• Experience using Lightspeed or similar dealership management software (DMS).

Travel Requirements:

• This position may require occasional local travel between business locations as well as occasional travel for meetings training boat shows or other company events as needed.

Working Conditions:

• Primarily indoor work in a dealership or service department environment.
• Regularly operates computers telephones and other office equipment.
• Occasionally moves items weighing up to 50 pounds.
• Remains stationary for extended periods of time.
• Frequently communicates with customers in person by phone and electronically.
• Moves freely throughout the facility to inspect vessels or coordinate repairs.
• Works safely around boats trailers service equipment forklifts and marina environments.
• May occasionally board vessels or ascend/descend ladders and docks as needed.

The anticipated pay range for this position is $43200- $59900 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills relevant experience business needs and geographic location.

In addition to base pay this position is eligible for commissions based on performance metrics for the Service department.

At Brunswick it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidates qualifications and the business context.

This position is eligible to participate in Brunswicks comprehensive and high-quality benefits offerings including medical dental vision paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) wellbeing program product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings well be at the leading edge. As the clear leader in the marine industry were committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many addition were proud of being recognized for making a splash with numerous awards!

About Southeast Marine Services:

Southeast Marine Services has been serving marine communities across Georgia and South Carolina for over a decade. Southeast Marine Services boasts a full-service marine ecosystem with 4 sales centers 2 Freedom Boat Club locations 2 restaurants a campground boat rentals and boat servicing. Our passion is helping people get on the water whatever way works best for them. We deliver top-notch service to create Raving Fans as Your Partner in Fun.

Next is Now!

We value growth and development recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by federal state or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process please contact for support.

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