Service Administrator
Job Location:
Job Location:
Sarasota, FL - USA
Yearly Salary:
USD 50000 - 55000
Yearly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Service Administrator
Location: Sarasota FL
Join a Legacy of Excellence
Do you ever find yourself in a role where youre good at keeping everything together but nobody seems to notice and theres no clear path forward Thats not what this is.
Ackerman Plumbing is seeking an experienced and driven Service Administrator to be the operational backbone of our Commercial Plumbing Division the person who makes sure nothing falls through the cracks.
If you are someone who spots what needs to be done before anyone asks values a clear career path and wants to work with a team that has been building its reputation since 1946 we encourage you to apply and become part of our legacy of excellence.
About Ackerman
In business since 1946 Ackerman Plumbing has proudly provided expert craftsmanship across four generations. Our projects range from hospitals and hotels to educational institutions and museums consistently setting industry standards for quality and reliability.
Our company built its reputation on the belief that our customers deserve nothing less than the Worlds Greatest Plumbers. Some of our team members have been here over a decade were not a revolving door.
Benefits
The Service Administrator is a versatile detail-oriented team member who keeps the Commercial Service Plumbing Division running smoothly. This role supports the entire service department stepping in wherever needed to ensure nothing falls through the cracks. From permitting and materials ordering to customer calls billing assistance and work order review this person is a dependable problem-solver who uses good judgment not just checklists. You will work closely with service coordinators field technicians project managers and company leadership daily.
Primary Responsibilities
Office-based Monday through Friday 7:00 AM3:30 PM. Occasional extended hours may be required during peak service periods we will always give you as much notice as possible. This is a highly collaborative role with daily interaction across field technicians coordinators managers customers and vendors. No two days look exactly the same.
Proficiencies & Qualifications
Ackerman Plumbing is an Equal Opportunity Employer. We are dedicated to building a diverse and inclusive workforce where all employees are valued respected and empowered to contribute to our shared success. We do not discriminate based on race color religion gender national origin disability veteran status or any other legally protected status.
Location: Sarasota FL
Join a Legacy of Excellence
Do you ever find yourself in a role where youre good at keeping everything together but nobody seems to notice and theres no clear path forward Thats not what this is.
Ackerman Plumbing is seeking an experienced and driven Service Administrator to be the operational backbone of our Commercial Plumbing Division the person who makes sure nothing falls through the cracks.
If you are someone who spots what needs to be done before anyone asks values a clear career path and wants to work with a team that has been building its reputation since 1946 we encourage you to apply and become part of our legacy of excellence.
About Ackerman
In business since 1946 Ackerman Plumbing has proudly provided expert craftsmanship across four generations. Our projects range from hospitals and hotels to educational institutions and museums consistently setting industry standards for quality and reliability.
Our company built its reputation on the belief that our customers deserve nothing less than the Worlds Greatest Plumbers. Some of our team members have been here over a decade were not a revolving door.
Benefits
- $21$25/hr based on your experience reviewed as you grow
- Generous Health Vision and Dental Insurance for you and your family
- 401(k) Retirement Plan with 4% Company Match
- 9 Paid Holidays 5 PTO Days 5 Sick Days
- Access to the Latest Technology and Field Service Tools
- Ongoing Professional Development and Career Advancement people who grow here move into coordinator operations and management roles. We promote from within.
- A collaborative team-first environment where youre trusted to think not just execute
The Service Administrator is a versatile detail-oriented team member who keeps the Commercial Service Plumbing Division running smoothly. This role supports the entire service department stepping in wherever needed to ensure nothing falls through the cracks. From permitting and materials ordering to customer calls billing assistance and work order review this person is a dependable problem-solver who uses good judgment not just checklists. You will work closely with service coordinators field technicians project managers and company leadership daily.
Primary Responsibilities
- Answer inbound customer calls professionally provide status updates and follow up on open items and pending approvals
- Review completed and in-progress work orders for accuracy verifying labor hours materials job notes and technician sign-offs before orders are closed
- Prepare and submit permit applications to local municipalities; track status coordinate inspections and maintain permit logs through job completion
- Process material and supply requests; place purchase orders with vendors confirm pricing and delivery timelines and coordinate job site deliveries
- Support billing and invoicing by compiling job information coordinating with accounting and tracking outstanding items
- Monitor open work orders and service tickets to identify and resolve items at risk of falling through the cracks
- Maintain organized records logs and files to support department accountability and efficiency
- Identify process gaps and proactively communicate them to leadership
- Perform other duties as assigned to support overall department and company success
Office-based Monday through Friday 7:00 AM3:30 PM. Occasional extended hours may be required during peak service periods we will always give you as much notice as possible. This is a highly collaborative role with daily interaction across field technicians coordinators managers customers and vendors. No two days look exactly the same.
Proficiencies & Qualifications
- 24 years of administrative or operations experience ideally in trades construction or service industry
- Microsoft Office Suite (Outlook Word Excel)
- Strong verbal and written communication skills comfortable with customers vendors and inspectors
- A fill-the-gap mindset able to identify what needs to be done and take ownership without waiting to be told
- Sage Field Operations experience a plus we will train the right candidate
- Prior experience with permitting billing support or job cost tracking preferred
Ackerman Plumbing is an Equal Opportunity Employer. We are dedicated to building a diverse and inclusive workforce where all employees are valued respected and empowered to contribute to our shared success. We do not discriminate based on race color religion gender national origin disability veteran status or any other legally protected status.
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Required Experience:
Manager
About Company
From blueprints to complex repairs, Ackerman offers comprehensive commercial plumbing solutions for Building Managers and Construction Industry Professionals.
